Operations Program Manager, Content Onboarding Operations

Pride Global

Job Description

Our client, a Top Fortune Tech Company, is looking to hire an Operations Program Manager, Content Onboarding Operations in Seattle, WA.

Pay Rate Range: 80-90/hr on W2, depending on experience
8+ Months contract position with potential extension or conversion

Responsibilities:

Manage end-to-end partner onboarding projects, stepping in when non-standard situations arise or escalations are needed
Serve as first line of operational support for partners experiencing content pipeline, metadata, feed, or payment issues
Join external partner calls to walk through technical integration requirements (MRSS/JSON feeds, metadata schemas, content ingestion workflows) and Creator Studio capabilities
Interface with BDs and partners across international marketplaces to ensure onboarding processes scale across new locales
Define and propose tooling feature requirements based on patterns observed in partner issues and feedback
Track engineering tickets on behalf of partners, provide clear context to dev teams, and drive resolution timelines
Build mechanisms to report onboarding progress, partner health, and issue trends to leadership
Drive international expansion readiness including per-region payment setup, metadata localization, rights verification, and QA
Identify and implement process improvements that reduce partner time-to-live and decrease repeat issues
Manage a recurring cadence of partner syncs, tracking open issues and coordinating resolution
Communicate program status, risks, and trade-offs to Directors and VPs through written narratives

Requirements:

Experience with content delivery pipelines, feed management, or streaming media operations
Experience working with international partners across multiple time zones and locales
Familiarity with self-service tooling platforms and product feedback loops
Comfort operating across BD, Product, and Engineering in a fast-moving environment
Track record of building operational mechanisms from scratch
5+ years of program or project management experience
Experience managing cross-functional projects with technical and non-technical stakeholders
Experience with content operations, partner onboarding, or platform enablement at scale
Strong written and verbal communication skills.

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Vacancy posted 2 days ago

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