Personal Banker II, South Hills

As a Personal Banker, you are part of a team whose primary focus is to provide exceptional customer service. You will engage in thoughtful interactions to build and grow customer relationships by suggesting banking products and services (e.g., checking, savings, credit cards, loans, digital banking) to meet their needs. You will complete a four‑month training program in which you will learn how to make recommendations while utilizing a consultative sales approach. Qualifications High school diploma/GED required College degree or a minimum of one year of demonstrated ability to deliver outstanding customer service in financial services or the retail industry required Must have excellent written and verbal communication skills, including professional grammar and demeanor Ability to travel as needed to training Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency Principle Activities and Duties Demonstrate a consultative sales approach to building customer relationships by offering customers additional products and services at account opening and all service interactions in the branch. This will be achieved by effectively utilizing the customer conversations and through lobby engagement while always maintaining the highest level of professional integrity and ethics. Contribute to the growth and retention of deposit and loan customers. Initiate new customer relationships, through outbound calling efforts. Perform teller functions based upon the needs of the branch. Maintain an acceptable balancing record while processing transactions in an accurate and efficient manner. Adhere to all established branch operational processes and procedures. All employees have the responsibility and accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank’s risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions. #J-18808-Ljbffr Dollar Bank