Future Full Time Sales Associate, Google Store Retail Newbury

DESCRIPTION

The Future Full-time Google Sales Associate will be expected to have a deep knowledge of the brand's products and services in order to effectively empower the consumer using device and product discovery. They will be goal-driven and create a radically helpful consumer experience that promotes excitement around the brand's ownership, by being the experts of the brand's devices, software, and third party products and services in the brand's Better Together ecosystem. Pay Range: $19.50-$21.50/hour

RESPONSIBILITIES

Meet and greet customers at entrance, listen to needs/interests and direct them appropriately Build trust and authentic relationships with customers Educate visitors on features, functionality, and technical aspects of products Listen, acknowledge, and provide product solutions attributed to customer personal needs Be an expert in payment solutions and product onboarding including device switching Participate in an environment of collaboration and support through personal accountability and effective communication with supervisors and peers Responsible for maintaining visual and inventory integrity of store displays Evangelize the brand's products and services Lead engaging Community education programming and workshops Drive a memorable and interactive consumer experience by promoting the newest brand mobile devices, phones, tablets, wearables and other electronics or products Deliver transformational experiences by helping consumers discover how the brand's products can enrich their lives, recommending product and service solutions to fit personal, work, and school needs Contribute to culture by bringing the space to life with charisma and passion that helps consumers experience the center of excellence Guide consumers of varying experience levels to try out the brand's devices and technology products in engaging ways Handle multiple customers and tasks while maintaining composure and courteous service Assist (but don’t push) consumers to sign up for and fully utilize the brand's products, with each interaction providing a personal moment of delight Work closely with management, peers, and partners to build and maintain strong relationships while delivering the best consumer experience Engage consumers by showcasing key features and benefits, selling products, assisting with devices, products, and troubleshooting issues Serve as the brand advocate, building brand awareness through consumer interactions at events Stay up to date on the brand and competitive technology, integrating it to earn customer trust Maintain working knowledge of policies and procedures to ensure presentation standards are upheld and assets protected Proven ability to work independently and in a team environment Other duties as assigned

QUALIFICATIONS

High School diploma or equivalent plus 2+ years of retail experience Display effective communication and presentation skills for one-on-one or group interactions Ability to demonstrate effective decision-making skills and professional judgment Friendly and helpful, engaging in casual conversation with the consumer Ability to understand and define the consumer's specific needs and interests Ability to promote excitement around the brand ownership and build consumer loyalty Maintain knowledge of all the brand's products to be a subject matter expert onsite – complete required training on current and upcoming products Ensure designated KPIs are met or exceeded, including product training requirements Exhibit professional behaviors in daily interactions with consumers, peers, and management Energetic and enthusiastic attitude with friendly, positive interpersonal communication Ability to set up consumers' devices based on their usage needs and interests Ability to troubleshoot and resolve issues with consumer device software, features and functionality with needs-assessment and patience Ability to work 40 hours per week (for FT) or more, with flexibility to work any day on a two-week rotating schedule; may require additional hours during peak periods

BENEFITS

Medical, Dental, Vision, and Telehealth Basic Life Insurance and AD&D Voluntary Life Insurance Short Term and Long Term Disability Flexible Spending Account Health Reimbursement Account 401(k) match Legal Insurance Pet Insurance Employee Assistance Program Employee Discount Program Tuition Assistance Plan Paid Time Off and Company Paid Holidays #J-18808-Ljbffr Acosta Sales & Marketing