Operations Support Specialist

Provide customer service by telephone and internet chat for balance requests, posting issues, online banking, bill payment, password resets, and related inquiries Assist the Libby Operations Officer with account cleanup, summons research, debit card, and year-end correction projects Provide backup support for overdrafts, stop payments, Reg E claims, non-posts, item entry, data entry, payables, and cash letter adjustments Report collection items through Chex System or Collection Bureau Services Collect and distribute daily mail for the Libby Operations department and branch Support branch employees with operational, overdraft, collection, debit card, signature card, and statement issues Process domestic and international wires, including OFAC checks, BSA tracking, posting, review, and record maintenance Maintain correspondent settlement balances and complete daily Fed, UBB, and FHLB settlement entries Perform ICs/CDARS investment accounting, Fed returns data entry, foreign-check cash letters, and General Ledger balancing Manage dormant and inactive signature cards and account reactivation requests Monitor AML alerts, branch CTRs and SARs using Fiserv AML tools Review debit card activity for potential fraud using Enfact and manage related cases Manage monetary instrument, debit card, token, and branch supply inventories Print, review, and distribute banking notices and checks Review remote-capture transactions for scanning accuracy and duplicate items Monitor Cashier’s Checks over $10,000 for accuracy and signing authority Review incoming levies and process related account debits and cashier’s checks Respond to Social Security Verification requests and submit required documentation Manage stop payments and maintain electronic signature card files Requirements High School Diploma or General Education Degree 3 to 6 months related experience and/or training Valid Driver’s License Working knowledge of word processing, spreadsheet, accounting, and internet software English language knowledge and effective written and verbal communication Ability to perform basic mathematical calculations Ability to maintain accuracy, precision, and quality in assigned duties Ability to follow written and verbal instructions and complete tasks on time Ability to provide excellent customer service Ability to sit, grasp, reach, talk, and hear regularly; stand, walk, lift/carry up to 10 pounds, and stoop/crouch occasionally Ability to clearly see, with or without corrective lenses Core Competencies Demonstrates strong customer service skills through effective communication and problem-solving abilities while managing various banking operations and compliance tasks. Proficient in handling financial transactions, maintaining accuracy, and supporting branch operations. Highest-signal resume keywords Customer Service Banking Operations Data Entry Regulatory Compliance Financial Transactions ATS Optimization Keywords Hard Skills Data Entry Basic Mathematical Calculations Account Cleanup Fraud Monitoring General Ledger Balancing Investment Accounting Wire Processing AML Monitoring Chex System Reporting BSA Tracking Soft Skills Effective Communication Attention to Detail Time Management Problem-Solving Team Support Certifications & Qualifications High School Diploma Valid Driver’s License Industry Keywords Overdraft Management Collection Services Signature Card Management Cashier’s Checks Domestic and International Wires Tools & Technologies Fiserv AML Tools Enfact Word Processing Software Spreadsheet Software Internet Software #J-18808-Ljbffr