Customer Service Associate I

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Responsibilities Assist customers with questions and recommendations. Manage sales transactions while working the assigned cash register. Maintain security of cash and protect company assets. Keep the store well‑stocked and recover merchandise. Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards. Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders. Maintain cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable. Other duties as assigned. Skills and Experience High school diploma or equivalent (preferred). Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment (highly preferred). Ability to follow instructions and interpret operational documents (required). Must be able to lift between 30 and 50 lbs. from floor to shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting. Excellent customer service and relationship management skills (required). Strong organizational and communication skills (required). Strong problem‑solving and decision‑making skills (required). Perks and Benefits Medical, pharmacy, dental, and vision insurance. Employee Assistance Program. Retirement plans. Educational assistance. Additional benefits and rewards for health, wealth, and mental well‑being. Equal Opportunity Employer Statement We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and making all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT, VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. Employment Type Employment is at‑will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. Location 431 Main St., Woburn, Massachusetts 1801 23578 #J-18808-Ljbffr