Cisco Contact Center Design Lead
Syntricate Technologies
Job Title
Required Skills: 8+ Year experience
- 5 yrs. experience with Cisco Unified communications products (Cisco Unified Communications Manager, SIP Trunking, CUSP, ASR and ISR Unified Border Elements, Unity Connection, Cisco Emergency Responder)
- SRST, E911, PS ALI
- 5 yrs. experience with Cisco Contact Center Enterprise (UCCE), Customer Voice Portal (CVP), and Cisco Unified Communications Manager (CUCM)
- 5 yrs. in the contact centre domain with a variety of technologies and contexts (e.g. call recording, routing, reporting, IVR, CTI, IPT, etc.)
- Broad network exposure: routing, switching, VOIP, MPLS, SIP, etc. (ideal)
- 5 yr. in strategy and/or planning and/or development of large contact centre infrastructure including with design, integration, deployment, and upgrading
- 3 yrs. Architecture/design involvement
Vacancy posted 5 days ago
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