Operations Coordinator

Why Olympic Plumbing Technology?

At Olympic Plumbing Technology, we are a growing, locally rooted plumbing company with a reputation for quality work and a team-first culture. We invest in our people, promote from within, and give our leaders the tools and support they need to succeed. If you are a hands-on leader who takes pride in your craft and wants to be part of a company that values your expertise, this is the opportunity for you.
About the Role

You'll keep every installation project moving from the moment it's sold to the moment it's complete, coordinating permits, documentation, materials, and job readiness so nothing falls through the cracks. You'll hold real day-of authority to reassign crews and resolve conflicts as they come up, working side by side with the Install Manager, who owns technical quality, coaching, and all performance oversight of field staff, while you own the workflow and administrative logistics that make great results possible. This is a coordination and job-readiness role, not a people-management position; you won't have direct reports or supervise anyone's performance.

This is a high-visibility, high-trust role for someone who thrives on organized chaos, communicates clearly under pressure, and takes pride in delivering a 5-Star Customer Experience on every job.


What You'll Do

Job Setup & Crew Coordination

• Convert sold jobs into installs through ServiceTitan and build/maintain the Install Board.
• Assign Install Teams and Apprentices to the right jobs to maximize skillset and efficiency.
• Hold day-of authority to reassign crews and resolve scheduling conflicts as they come up.
• Monitor installer whereabouts and job progress to keep every install on schedule.

Field Presence

• Conduct periodic field check-ins to confirm crews, materials, and site conditions are ready before work begins.
• Troubleshoot day-of logistics issues on site, from crew reassignments to material shortages.

Job Documentation & Readiness

• Maintain the Install Tracker and pull/track permits through closure.
• Send and manage DocuSign contracts and confirm deposits before scheduling.
• Audit invoices for accuracy before submission to Finance and manage the lien process and filing deadlines.
• Collect final payment and verify installer checklists and photos are complete.

Communication & Customer Experience

• Serve as the primary link between the office and the field, keeping customers informed at every step.
• Send welcome emails, confirm install dates, and communicate any changes in scope, timeline, or materials.

Cross-Department Coordination

• Partner with the Warehouse Manager to ensure materials are staged ahead of scheduled installs.
• Debrief Sales Technicians and support the sales team with post-sale scheduling questions.
• Participate in the Daily Huddle.

What You Bring

• 3+ years of experience in job coordination, permitting, contract administration, or project support, ideally in residential construction, home services, or the trades. Prior direct-report management experience is not required.
• Working knowledge of ServiceTitan or a similar field service management platform is a strong plus.
• A proven ability to multitask, prioritize, and stay composed when the day's plan changes fast.
• Excellent verbal and written communication skills and a knack for building rapport with customers and crews alike.
• Strong attention to detail, especially around documentation, permitting, and invoicing accuracy.
• Comfort with everyday office software (Word, Excel, Google Suite) and the ability to pick up new systems quickly.
• A high level of professionalism; you'll be one of the faces of the company for every customer you interact with.

Nice to Have

• Hands-on plumbing or install trade experience. Candidates who can walk a job site, verify materials and workmanship, and debrief technicians on install accuracy will stand out as top candidates.

What We Offer

• Competitive salary: $55K-$80K + based on experience
• Performance-based incentives
• Health, dental, and vision insurance (employee covered at 100%)
• 401(k) with employer match
• Paid time off and sick leave
• Company-provided equipment