Director, App Reliability & Support — Incident & Problem Lead
HCSC
Health Care Service Corporation is seeking a senior leader to oversee AMS Incident and Problem Management, aligning with business and technology stakeholders to improve service stability. This role drives proactive monitoring, problem detection, and continual process improvements, including Sev 1/2 incident resolution, vendor coordination, and data-driven decision making to reduce outages and support reliable operations. #J-18808-Ljbffr Health Care Service Corporation
- Health Care Service Corporation (HCSC) is seeking a senior leader to own AMS Incident and Problem Management governance, driving proactive monitoring, analytics and performance management. This role collaborates with business stakeholders, technology teams and vendors...Application
- ...seeks a senior leader to orchestrate AMS Incident and Problem Management, governance, and continuous improvement across production support. You will drive proactive monitoring, analytics... ...issues before they affect operations. Lead cross-functional teams with vendors and...Application
$150k - $190.7k
...rewarding performance, and supporting our teammates’ physical,... ...Description The Security Incident Response Orchestration Lead is the senior technical... ...mechanisms that enable safe, reliable, and value‑driven... ...translating complex, ambiguous problems into clear architectural...ApplicationWork at officeFlexible hoursShift workDay shift$116.53k - $154.41k
...grid for resilient and reliable power worldwide. S&C... ...criteria.Join our Team as a Lead Systems Administrator!... ...IT and the business, supports short- and long-term... ...infrastructure incidents, root cause analysis,... ...service restoration, and problem management.Develop and...ApplicationTemporary workWork at officeLocal areaWorldwideFlexible hours- Vizient is seeking a Production Systems Support Engineer to provide technical triage, diagnostics... ...and business domains. You will improve incident response, restoration speed, escalation... ...follow-through, and overall platform reliability in coordination with Engineering,...Application
$121.2k - $225.2k
...position is responsible for leading the operational excellence,... ...improvement of AMS Incident and Problem Management processes. The role... ...procedures are in place to support reliable service delivery.A key responsibility... ...technologies; traditional app technology (not limited to...ApplicationFull time$142.7k - $235.46k
...International?Join our Mission to Lead the Future of Snacking. Make... ...-led equipment care, asset reliability, and zero-loss culture. The... ...Digital Supply Chain team to support integration and enhancement of... ...strategic thinking, complex problem solving, and ability to influence...ApplicationFull timeLocal areaRelocation package- ...Solutions Inc. (CCC) is a leading cloud platform for the... ...Manager, Enterprise Support is a senior technical,... ...for supporting the reliability and operational health... .... This position leads incident communications, service... ...customer issues, resolving problems directly when possible...ApplicationFull timeRemote workWeekend workAfternoon shift
$190.8k - $300.3k
...ensure site readiness and support consistent site execution... ...product , and sustain reliable end-to-end execution through... ...approval.The Associate Director Oncology Treatment Site Lead (TSL) is the primary field... ...dependenciesStrong operational problem-solving skills, including...ApplicationFull timeFor contractorsLocal areaFlexible hours$95.6k - $162.4k
...sophisticated clients using leading technology and exceptional service... .... The Senior Lead, Software Support is part of the global... ...processes, able to solve complex problems, and committed to continuous... ...and resolve complex production incidents, coordinating with business,...ApplicationFull timeH1bWork at officeWorldwideFlexible hours- ...Applications Production Support LOCATION: Chicago,... ...remote You will lead a team of 6-10, 24... ...support incident management monitoring... ...certs, secrets), and App Dev teams. Own... ...creation, SLA tracking, problem record management,... ..., platform reliability, and support automation...ApplicationPermanent employmentRemote workShift work
$194k - $267k
...technical StaffObservabilitySite Reliability Engineer with a specialty in... ...in on-call rotations and lead post-incident reviews to drive systemic... ...orchestration (Kubernetes/EKS).Problem Solving: A data-driven... ...instrumenting applications.Charge-back app: Experience in implementing...ApplicationPermanent employmentWork at officeLocal areaWorldwideFlexible hours$100.5k - $132k
...optimal performance and reliability. Chicago, IL Salary... ...Responsibilities: Lead the installation,... ...and provide robust support for Active... ...and resolving any problems related to device management, app deployment, and policy... ...and non-user related incidents via Dentons IT preferred...ApplicationFull timeTemporary workLocal area$115k - $155k
...Systems / Network Administrator Lead to lead enterprise systems and network administration supporting the U.S. Military Entrance... ...levels while providing secure, reliable, and highly available operations... ...of Operations (COOP), incident management, and restoration efforts...ApplicationFull timeContract workFor contractorsLocal areaRemote work$151.2k - $207.9k
...and impact, solving real-world problems with cutting-edge technology... ...& Operations Leadership: Lead daily activities for 10-15+ multi... ...; 3+ years delivering or supporting enterprise cybersecurity solutions... ...of SOC environments, Incident Response practices, Critical...ApplicationFull timeFor contractorsFor subcontractorRemote workVisa sponsorshipWork visa$100.7k - $167.8k
Job SummaryThe Site Reliability Engineer III is a pivotal... ....What You’ll GetA supportive environment fostering... ...and a leader in post-incident forensic reviews.Collaborate... ..., and Git.Visionary Problem-Solving: A self-starting... ...Group is the world’s leading derivatives marketplace...ApplicationFull timeWorldwide$100k - $120k
OverviewThe Site Reliability Engineer is a key force behind... ...causes during post-incident investigations, while... ...architectural patternsExcellent problem-solving skills and a... ...- Confidential & Free support offered to colleagues... ...browser and mobile app. Dais Technology, a...ApplicationFull timeTemporary workWork experience placementFlexible hours- ...Position Summary The Tools Team Lead is a hands-on technical... ...technical and people leadership, supports Senior Developers with... ...Tools support queues and ensure incidents, requests, enhancements, and... ...management, analytical, and problem-solving skills.Experience operating...ApplicationRemote work
$190k - $195k
...industry knowledge with innovative problem-solving. Our Tech Innovation practice leads digital and IT-driven business... ...organizations navigate uncertainty, build support among stakeholders, and embed new... ...of a new greenfield mobile app to help a large F100 company enter...ApplicationMinimum wageWork at officeLocal areaRemote workFlexible hours3 days per week1 day per week$91.2k - $136.8k
Reliability Engineer - IE08GEWe’re determined to make a... ...play a crucial role to lead infrastructure resilience... ...for the applications supported, requiring depth and... ...automation to support problem prevention, detection,... ...restoration of all high impact incidents in order to minimize...ApplicationFull timeTemporary workWork at office3 days per week- ...are seeking a Tonkean Platform Support Engineer to provide... ...and external vendors to ensure reliable workflow execution and production... ...collaboration platforms. Strong incident management, troubleshooting,... ...Strong analytical and problem-solving abilities. Ability...ApplicationPermanent employment
- ...Analyst – Adobe Experience Manager (AEM) to support digital content platforms for a large... ...and platform support to ensure reliable digital experiencesContribute to workshops... ...1+ year preferred)Strong analytical and problem-solving skillsAbility to work effectively...Work at officeLocal areaRemote work2 days per week1 day per week
$127.6k - $191.4k
Staff Reliability Engineer - IE07KEWe’re determined to make a difference and are... ...improve operational efficiency.Incident and Problem Management (Data Focus): Lead the response and resolution for data... .... The company will not support the STEM OPT I-983 Training Plan...ApplicationFull timeTemporary workWork at office3 days per week$135.37k - $180.5k
...Responsibilities:To Live and Lead Safety· Takes... ...training, observations, and incident investigations.· Implements and actively supports all Beyond Zero... ...experience with, proactive/reliability maintenance processes,... ...development and placementTurn problems into opportunitiesBe...ApplicationRelocationFlexible hours$158.5k - $172k
...of a powerhouse startup.As a leading U.S. ordering and delivery marketplace... ...position driving continuous reliability, deep system optimization,... ...’s on-call rotation as an incident responder, leading postmortem... ...and Communication: Excellent problem-solving skills, rigorous...Full timeTemporary workWork at officeFlexible hours3 days per week$137.4k - $233.6k
...sophisticated clients using leading technology and exceptional... ...for overseeing the delivery, reliability, operational excellence,... ...drive operational governance, incident and problem management, service... ...service documentation, and support processes.Operational ExcellenceDrive...ApplicationPermanent employmentFull timeContract workH1bWorldwideFlexible hours- ...team, you will play a pivotal role in supporting and nurturing relationships with restaurants... ...outbound calls on the phone. Strong problem-solving skills—identifying root causes,... ...material learned. Positive attitude, reliability with good attendance and punctuality, operational...ApplicationVisa sponsorshipWork visaFlexible hours
$152.4k - $173.3k
...Account Management (TAM), you will lead and transform our global TAM... ...from reactive operational support ("How do I fix this?") to... ...executive escalation point for major incidents, ensuring structured... ...roadmaps align with operational reliability and feature requests.Team Development...Flexible hoursShift work$90k - $140k
Who We AreVML is a leading creative company that combines brand experience... ...and driven Associate Account Director to join our growing Account... ...growth opportunities, and support the development of organic revenue... ..., SMS, push notifications, in-app, and beyond Champion lifecycle...ApplicationContract workWork at office- ...innovation in a dynamic environment. As a Lead Technical Program Manager in Commercial &... ...within the work environment to support program management workflows with strong... ...proficiency in applying analytical reasoning and problem-solving techniques to break down business...Application
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