Program Manager

Job TitleMarketSource is a sales acceleration company focused on delivering better outcomes for many of the world's most iconic brands.Job DescriptionOur solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.Essential Job FunctionsPlan and direct the program's activities to achieve financial and performance targets mutually established by MarketSource and the clientDirect functions and performance within the program, including oversight and monitoring of employee activityManage client commitments and expectationsMonitor program objectives and provide critical performance feedback to the client and leadershipCoach and develop team members to drive performance and exceed program goals and objectivesDevelop and implement processes to measure and drive performanceProvide analysis for ad-hoc executive management reportingCoordinate contingency plans supporting business continuity when employees are unavailable for extended periods of timeManage program profit & lossPerform regular financial and program reviews with client's management staff and MarketSourceManage and direct staff including recruitment, selection, and development to achieve company goals and objectivesDefine, plan, communicate, and measure employees on team objectives associated with effective territory management within, and in conjunction with, program initiativesInstill a strong operating rhythm within the team that fully leverages the CRM tool for account management, forecasting, and reportingManage established processes associated with performing employee performance reviews, hiring, promoting, terminating, and disciplining employeesEnsure effective control of results, and takes corrective actions to guarantee that achievement of objectives fall within designated expectationsAssist team with maintaining relationships, negotiating, and closing opportunitiesTrain team on necessary skills, tools utilization, product information, and business intelligenceRequired Knowledge, Skills, and AbilitiesProven experience developing, implementing, and managing high performance programs with aggressive goals and delivering successful resultsHigh tolerance for ambiguity demonstrated in the ability to quickly adapt to changing priorities, responsibilities, and business needsStrong business acumenAbility to build strong partnerships with internal employees as well as external stakeholdersProven ability to analyze and improve work processes for efficiencyDemonstrated ability to be a team player/coachDemonstrated leadership, motivational and influencing skillsExcellent written, oral and presentation skillsAbility to present to senior leaders and executives, as well as small and large groupsAbility to maintain professional demeanor; demonstrate integrity and confidentialityProficient in MS Office (Excel, Word, PowerPoint, and Outlook)Job RequirementsBachelor's degree in business administration or related field, or equivalent experience in lieu of degree3+ years' experience in sales environment50%-80% travel within the market with occasional out of state and overnight travelAdditional InformationMarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.Medical, dental & vision401(k)/RothInsurance (Basic/Supplemental Life & AD&D)Short and long-term disabilityHealth & Dependent Care Spending Accounts (HSA & DCFSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)San Fran Candidates only:Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Los Angeles Candidates only:We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.Unincorporated Los Angeles County Candidates Only:Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position, as outlined above, may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others." Individual compensation offered for this position will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.