Food Runner

SWAY is hiring a FOOD RUNNER

Same, same, but different. Sway is an award-winning modern Thai restaurant in West Lake Hills, Texas. Named one of Bon Appetit's 50 Best New Restaurants in America when the original location opened in 2013, Sway continues to be known as one of the city's most innovative culinary offerings, featuring communal-style dining, inventive food, and cocktail program, and the best rooftop views in Austin.


JOB OVERVIEW
A Food Runner will assist the restaurant in fulfilling orders and delivering them to guest tables. A Food runner ensures that items are delivered to the correct tables with the proper presentation and ingredients while assisting the service team. The person in this role must have good communication skills and the ability to work within a team.

What you'll do:

• Maintain product knowledge to ensure the accuracy of recipes and notify guests of ingredients
• Maintain product allergen knowledge and pay close attention to ensure accuracy and proper communication of dishes with allergen alerts
• Prepare tables for meals, including setting up items such as linens, silverware, and glassware
• Serve food or beverages to guests and prepare or serve specialty dishes at tables as required
• Verify that guests have proper dishware and utensils needed for the course upon delivery of food
• Provide clear communication between front and back of house staff
• Remove dishes and glassware from tables or counters and take them to the kitchen for cleaning
• Clean tables or counters after guests have finished dining as needed
• Stock area with dining supplies such as plates, utensils, glassware, and linens
• Ensure immediate response is given to guest comments and concerns; inform immediate supervisor and apply corrective measures when necessary

Who you are:

• You have a High School Diploma or General Education Degree (GED).
• 6 months of related experience in the hospitality industry preferred.
• You have state-issued food handling certification as required.
• You can speak, read, write, and understand the primary language(s) of the workplace.
• You can read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• You can speak effectively before guests and groups of co-workers.

BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees:

• Paid time off
• 50% off discount at most New Waterloo restaurants
• Health, vision + dental benefits
• 401K matching
• Paid holidays
• Volunteer pay
• Tuition reimbursement
• Referral bonuses
• Discounts at our shops, hotels + local partnerships

ABOUT NEW WATERLOO

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will be accepting applications on an ongoing basis until a candidate is selected for this role.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.