Xfinity Retail Sales Consultant

Job Summary Bring your energy, curiosity, and passion—we’ll give you the tools to build a rewarding retail career with Comcast Xfinity. Job Description What you will be doing Engage customers with enthusiasm, explain product features, and enhance their shopping experience. Provide outstanding customer service in all interactions. Meet or exceed sales targets and enhance customer satisfaction through diligent follow‑up and service excellence. Help customers interpret and clarify their account statements and pay their bills in the store. Answer questions about current or new services, make changes to account data, upgrade service levels, and process general service requests. Act as a brand ambassador to promote Comcast/Xfinity products. Demonstrate expert-level understanding and passion for technology, especially Comcast products and services. Maintain detailed sales product knowledge, including competitive information. Contribute to a fun and competitive environment by connecting products and services to customers’ everyday lifestyles. Adhere to retail operational policies and procedures, ensuring a consistent and professional store environment. What you will need to have High School Diploma or equivalent. Ability to adjust to a flexible work schedule, including evenings, weekends, and holidays. Regular, consistent, and punctual attendance. Ability to carry and/or lift 25‑pound boxes and move around the store constantly. Perks and Benefits Comcast provides best‑in‑class benefits, including medical, dental, and vision coverage, Comcast Xfinity courtesy services in serviced areas, discount tickets to Universal Resorts, paid parental leave, tuition reimbursement up to $8,000 (full‑time employees), paid time off, and a 401(k) savings plan with up to 6% dollar‑to‑dollar matching. Employees at all levels are expected to: Understand and apply our Operating Principles. Own the customer experience, think and act in ways that put customers first, and facilitate seamless digital options at every touchpoint. Know the products, be enthusiastic learners and advocates of our technology and services. Win as a team, work together, and be open to new ideas. Participate in the Net Promoter System and help elevate opportunities to improve customer satisfaction. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what’s right for each other, customers, investors, and communities. Disclaimer This information is intended to indicate the general nature and level of work performed by employees in this role. It is not a comprehensive inventory of all duties, responsibilities, and qualifications. Skills Customer‑Focused Workplace Organization Persuasion Teamwork Technical Knowledge Self‑Motivation Critical Thinking and Problem Solving Communication Resilience Professional Integrity Salary Base Pay: $17.00 per hour. Total Target Compensation: $24.69 per hour (Base Pay plus Targeted Commission). Sales positions are eligible for commission under applicable plans. Education High School Diploma / GED. Certifications None required. Relevant Work Experience 2–5 years in retail sales or customer service. EEO Statement Comcast is an Equal Opportunity Employer. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. We will provide reasonable accommodations for individuals with disabilities. #J-18808-Ljbffr