Senior IT Operations Engineer

We Breathe Life Into Data At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That’s why we built the Healthcare Map — the industry’s largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare’s most complex questions for our partners. Across the healthcare ecosystem, we’re helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease. As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver “wow,” and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease — and enjoy the journey along the way. The Opportunity at Komodo Health The IT team at Komodo is primarily responsible for end user/help desk support, endpoint management, and internal system infrastructure. Their main focus is empowering Komodo users by providing reliable, scalable, and observable support and services. The Senior IT Operations Engineer automates the work that currently consumes the team. You will own the joiner/mover/leaver lifecycle end to end — from an HR event to a fully provisioned employee, and from a termination notice to verified deprovisioning — built on Okta Workflows as the conductor and Jira Service Management as the durable state machine that holds lifecycle state and produces the audit trail. Jira Service Management is also the front door for the service queue, so you will own its request types, routing, approvals, and SLA logic. Beyond the lifecycle, you will partner with People, Finance, Legal, and Revenue Operations to find the manual processes worth automating and decide whether the answer is configuration, integration, or a process change. Automations here are products, not scripts: named owners, version control, error handling, alerting, and runbooks. Looking back on your first 12 months at Komodo Health, you will have… Automate the joiner/mover/leaver lifecycle end to end across Workday, Okta, Google Workspace, Jira Service Management, and downstream SaaS, with particular focus on closing the deprovisioning gaps that create audit exposure. Design, build, and own automation across the identity and service stack — Okta Workflows, orchestration platform recipes, Google Apps Script, and Python — with version control, error handling, alerting, and runbooks that let someone else operate what you built. Instrument and automate the IT service queue in Jira Service Management: request types, routing rules, approval chains, SLA logic, queue design, and self-service deflection, so fulfillment work stops consuming support capacity. Own configuration and governance for the platforms the lifecycle runs through — Atlassian (Jira, Jira Service Management, Confluence), Google Workspace, Slack, and Zoom — and partner with People, Finance, Legal, and Revenue Operations to translate their process into working configuration, challenging the request where it is not the real problem. Build custom API integrations where native connectors do not exist (REST, JSON, webhooks, OAuth service credentials), and deploy AI-assisted workflows for ticket triage, knowledge retrieval, drafted first response, and evidence summarization — with human review gates on anything that grants, changes, or removes access. Own the SaaS and non-human identity lifecycle: intake, security review, SSO (SAML/OIDC) and SCIM provisioning, license governance, and clean decommissioning — applying the same rigor to service accounts, API tokens, and agentic identities as to employees, including ownership, least privilege, rotation, and periodic review. Own the automation backlog, prioritize by volume and risk, report results in tickets deflected and hours returned, and produce SOC 2 and HIPAA audit evidence without a fire drill each cycle. You will accomplish these outcomes through the following responsibilities… Proven experience automating IT and identity operations in a SaaS-first environment, with specific examples of manual processes you eliminated and the measurable result. Hands-on administration of Okta, including Okta Workflows, lifecycle management, and SCIM provisioning. Jira and Jira Service Management administration — automation rules, request types, workflows, permission schemes, and queue design. Proficiency in Python or an equivalent scripting language, and strong Google Workspace administration including GAM or the Admin SDK for scripted operations. Experience building multi-step, event-driven flows in an integration or orchestration platform (Workato, Zapier, Tray, SnapLogic, or similar), including branching logic, retries, and error handling. Comfort working with RESTful APIs, JSON, and webhooks, and managing code in Git with peer review. Security-conscious by default: least privilege, secrets handling, audit logging, and a clear understanding of why an automation holding admin scope is itself a risk surface. Experience supporting audit and compliance activities, and excellent written communication with a strong bias toward documentation and knowledge sharing. What you bring to Komodo Health: Infrastructure as Code (Terraform or equivalent) applied to identity provider or SaaS configuration. Experience with Workday as the HR system of record and its downstream integration patterns. Software license management, utilization reporting, and renewal or true-up analysis. Expectations of AI Use in this role (required): Applies AI strategically and with judgment — knowing which tool fits the problem, and where its limits are. Uses AI to accelerate feedback loops, test ideas, and make informed decisions faster. Has developed or shared AI-enhanced workflows, automations, or prompts with others. Uses tools such as Claude, Claude Code, Perplexity, or Copilot as a natural part of iterating, researching, and delivering work. #LI-Remote The pay range for each job posting reflects a minimum and maximum range of annual base pay that we reasonably expect to pay for this position within the US. We carefully consider multiple business-related factors when determining compensation, including job-related skills, work experience, geographic work location, relevant training and certifications, business needs and market demands. The starting annual base pay for this role is listed below. This position may be eligible for performance-based bonuses as determined in the Company’s sole discretion and in accordance with a written agreement or plan. This role may also be eligible for equity awards. In addition, this role is eligible for benefits including, but not limited to, comprehensive health, dental, and vision insurance; flexible time off and holidays; 401(k) with company match; disability insurance and life insurance; and leaves of absence in accordance with applicable state and local laws and regulations and company policy. San Francisco Bay Area and New York City:$144,000—$180,000 USDAll Other US Locations: $125,000—$155,000 USD Komodo's AI Standard At Komodo, we're not just witnessing the AI revolution – we're leading it. This is a pivotal moment in time, where being first to market with AI transforms industries and sets the bar. We've already established industry leadership in leveraging AI to revolutionize healthcare, and we expect every team member to contribute. AI here isn't optional; it's foundational. We expect you to integrate AI into your daily work – from summarizing documents to automating workflows and uncovering insights. This isn't just about efficiency; it's about making every moment more meaningful, building on trust in AI, and driving our collective success. Join us in shaping the future of healthcare intelligence. Where You’ll Work Komodo Health has a hybrid work model with hubs in San Francisco, New York City, and Chicago. Roles vary — some can be performed from anywhere in the country, others are scoped to a specific region, and some are based near one of our hubs. For hub-based Dragons, we're building intentional in-office rhythms alongside the flexibility that's core to how we work. Whatever your setup, expectations will always be clear before you join. Equal Opportunity Statement Komodo Health provides equal employment opportunities to all applicants and employees. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. By submitting your application, you acknowledge that you have read and understand Komodo Health’s Privacy Notice for Employees and Contractors. This notice explains how we collect, use, and retain applicant data. Komodo Health