General Manager

Job Description

Job Description

Smalls Sliders is an up and coming restaurant brand striving to serve delicious sliders to the Fort Worth community. We are committed to providing an exceptional experience for our guests and passionate about quality food, outstanding customer service, and a fun welcoming environment! We are seeking a dynamic and experienced General Manager to oversee the daily operations at the first Fort Worth location of Small's Sliders. The ideal candidate will possess strong leadership skills and a passion for the hospitality industry. This role require a hands-on approach to managing staff, ensuring exceptional customer service, and maintaining high standards of food safety and quality. The General Manager will be responsible for driving profitability while fostering a positive work environment.

Primary responsibilities include:

1. Restaurant Operations

• Oversee day-to-day restaurant operations.
• Ensure Smalls Sliders standards for food quality, service, cleanliness and sanitation are consistently met.
• Ensure proper cooking procedures, product calls, temperature logs and waste management.
• Assign and direct daily responsibilities.
• Manage inventory and ordering.
• Reconcile cash registers and maintain required records.
• Ensure compliance with company policies and state/federal food-safety requirements. 

2. Hiring & Team Development

• Recruit, interview, hire and onboard Team Members and Managers.
• Train Shift Leaders and Squad Members.
• Build a positive, respectful and energetic restaurant culture.
• Conduct performance reviews.
• Provide ongoing coaching, feedback and counseling.
• Handle disciplinary actions and terminations when necessary.
• Schedule employees and ensure every shift is adequately staffed. 

3. Leadership

• Lead by example in professionalism, appearance and work ethic.
• Communicate effectively with managers, Shift Leaders, Team Members, guests, vendors and the community.
• Conduct management/team meetings.
• Delegate responsibilities appropriately.
• Resolve employee concerns.
• Work toward objectives established by the District/Operations leadership. 

4. Guest Experience

• Create an exceptional guest experience.
• Ensure guests receive accurate, friendly and efficient service.
• Know the menu and be able to answer product questions.
• Handle difficult guest situations professionally. 

5. Financial Performance

• Be responsible for the restaurant's financial results.
• Understand and manage the P&L .
• Monitor sales, expenses, labor and other key financial information.
• Work toward the restaurant's business-plan and profitability objectives. 

6. Safety & Food Quality

• ServSafe Certified
• Maintain food-safety and sanitation standards.
• Monitor quality-control procedures.
• Address equipment and production issues.
• Maintain a clean, safe restaurant.
• Ensure employees follow applicable safety and food-handling laws. 

Experience/qualification expectations

• Previous restaurant management/leadership experience
• Strong leadership and communication skills
• Ability to recruit, train and develop a team
• Ability to understand sales and profitability
• Basic computer/office skills
• Ability to work in a fast-paced QSR environment
• Flexibility for nights, weekends and special events
• Willingness to be hands-on and help with restaurant operations when needed. 

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Compensation & Benefits

We are looking for a candidate that is wanting to build a career with our first location. Eventually our goal for you is to becoming a district manager as we grow. 

• Base salary starting at $65k, with bonus eligibility 
• Medical, Dental and Vision 
• Performance bonuses 
• PTO
• Opportunities for career advancement as we open more locations
• Paid training