Sr. Collections Representative

Sr. Collections RepresentativePay range: $21+ per hourSalary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hoursBest-in-class well-being programsAnnual, no-cost health assessment program Blueprint for Wellness®Healthyminds mental health programVacation and Health/Flex Time6 Holidays plus 1 "MyDay" offFinfit financial coaching and services401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of serviceEmployee stock purchase planLife and disability insurance, plus buy-up optionFlexible Spending AccountsMatching gifts programEducation assistance through MyQuest for EducationCareer advancement opportunitiesand so much more!ResponsibilitiesResponsible for managing Third-Party AR by analyzing denied and un-responded claimsOutbound calls to insurance carriers to appeal and check claims statusCoordinate with insurance carriers to reconcile/resolve any issuesFamiliar with explanation of benefitsAlways maintain compliance and HIPAA standardsMeet or exceed daily production standards by maintaining work list according to metricsMeet or exceed daily quality standardsPerform other duties and functions as assignedProcess insurance/patient refunds and adjustmentsEvaluate and respond to all emails request for any AR issues to resolve in a timely mannerResearching payors and informing of any updates to medical policies/bulletinsReview billing requirements, and analysis of denial trends with payors, etc.QualificationsRequired Qualifications:High School Diploma / GEDMust be 18 years of age OR olderAbility to create and modify spreadsheets within Microsoft ExcelAbility to work between the hours: Monday – Friday 8:00AM – 5:00PM CSTPreferred Qualifications:Medical Billing experienceFamiliar with explanation of benefits and appealsTelecommuting Requirements:Required to have a dedicated work area established that is separated from other living areas and provides information privacyAbility to navigate on internet for researching purposesProblem solving, organization and interpersonal skillsAbility to work independently and as part of a teamCommunication skills, both verbal and writtenSoft Skills:Ability to navigate on internet for researching purposesProblem solving, organization and interpersonal skillsAbility to work independently and as part of a teamCommunication skills, both verbal and writtenAbout the TeamQuest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status. Quest Diagnostics