GOLF SHOP ASSISTANT

The Management Trust
Position Title: Golf Shop Assistant
Location: Skyline Mountain Resort, Fairview, UT Reporting To: Golf Shop Manager Status: Non-Exempt Salary: DOE

COMPANY PROFILE:

The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients' needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.

EMPLOYEE OWNER POSITION PURPOSE:

The Golf Shop Assistant is responsible for assisting the Golf Shop Manager with the daily operations and activities of the Golf Shop. Key areas of focus include arranging tee times, selling merchandise, and accepting payments. This role is best suited to individuals who have some knowledge of and/or enjoy the game of golf.

JOB DUTIES AND RESPONSIBILITIES:

• Assist the Pro Shop Manager in all operational, administrative, and customer-service tasks as needed to ensure smooth daily operations.
• Perform the daily till log with accuracy, documenting all cash movements and reconciling totals at the end of each shift.
• Ensure all products, merchandise, and retail items are fully stocked on shelves, properly displayed, and maintained to professional presentation standards.
• Maintain course access control by monitoring entry points, verifying authorized access, and ensuring course rules are upheld.
• Hand daily cash deposits to the office in accordance with financial control procedures and security protocols.
• Operate ForeUp software for scheduling, tee times, sales transactions, reporting, and customer account management.
• Ensure all data entered into ForeUp is accurate, timely, and compliant with internal procedures.
• Report damaged golf carts to the Pro Shop Manager promptly, providing detailed documentation to support maintenance and repair needs.
• Communicate effectively with team members, management, and other departments to support efficient operations and customer satisfaction.
• Provide exceptional customer service by assisting guests, answering questions, and addressing concerns with professionalism and courtesy.
• Support the Pro Shop Manager in maintaining a welcoming, organized, and service-focused environment for all golfers and visitors.
• All other duties and special projects as assigned

QUALIFICATIONS:

• High School Diploma (or equivalent)
• Experience or on-the-job training in golf course operations and rules; at least (2) years on a course is highly preferred
• Retail sales experience is a big plus
• Conflict resolution skills and a high degree of diplomacy/tact
• Excellent written and verbal communication
• Must be a team player who is committed to delivering high-level customer service
• Adaptable and dependable with a solid attendance record
• Professional and respectful demeanor with all staff and guests at all times
• Ability to work independently and follow instructions with minimal supervision

SPECIAL POSITION REQUIREMENTS:

• Must have and maintain a valid driver's license and driving record in compliance with Company policy

ESSENTIAL FUNCTIONS:

• Use standard office equipment, including: computer, phone, copier/scanner, etc.
• Use standard retail store equipment, including: register, merchandise tools, etc.
• Be stationary or in motion for periods of time
• Relocate up to (25) pounds
• Travel to and from offsite locations

SUPERVISES OTHERS? IF SO, LIST:

• None

SCHEDULE & TRAVEL:

• Schedule varies and includes weekends and holidays
• This position may require occasional long hours to meet business needs

The Management Trust is an Equal Opportunity employer. We celebrate and support diversity.

TMT reserves the right to modify this job description at any time based on business need.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.