Order Documentation Supervisor - 260009

Location: Denver, CO | 100% Onsite

Salary: $65,000–$80,000 annually

Employment Type: Full-Time | Direct Hire

Schedule: Monday–Friday, 8:00 AM–5:00 PM or 9:00 AM–6:00 PM (preferred)

ABOUT THE ROLE

Medix is partnering with a medical equipment company in Denver seeking an experienced Order Documentation Supervisor to lead a team responsible for reviewing medical records, physician orders, and supporting clinical documentation for accuracy, completeness, and compliance with insurance requirements.

This position oversees daily documentation review operations, ensuring medical equipment orders meet established payer coverage and medical necessity criteria before progressing through authorization and claims workflows.

The Supervisor will manage team workloads, monitor quality and productivity, provide employee coaching and training, and assist with complex documentation issues. We're looking for someone with strong healthcare documentation experience and a background in supervision, quality assurance, training, or workflow management who can help maintain high standards and improve team performance.

RESPONSIBILITIES

• Supervise daily activities of Order Documentation Specialists, including assigning workloads, monitoring outstanding cases, and ensuring timely completion of documentation reviews and authorization-related tasks.
• Oversee documentation quality and compliance with payer-specific medical necessity criteria, coverage guidelines, and internal review standards.
• Monitor team productivity, accuracy, quality scores, and turnaround times to identify performance gaps and opportunities for improvement.
• Conduct documentation audits, provide employee coaching and performance feedback, and facilitate quality calibration sessions to maintain consistent review practices.
• Review escalated cases involving incomplete orders, missing clinical information, documentation discrepancies, or unclear payer requirements.
• Support new-hire onboarding, ongoing training, and process updates related to documentation standards, payer guidelines, and internal workflows.
• Collaborate with intake, authorization, claims, and other departments to resolve documentation issues, coordinate follow-ups, and minimize processing delays.
• Ensure review findings, case notes, and authorization updates are accurately maintained in internal systems and tracking tools.
• Analyze quality trends and operational challenges, recommend process improvements, and support reporting, audit preparation, and HIPAA compliance.

REQUIRED QUALIFICATIONS

• Minimum of 5 years of experience reviewing medical records, clinical documentation, insurance documentation, claims records, prior authorization files, or related healthcare documentation.
• Minimum of 3 years of experience in healthcare supervision, quality assurance, employee training, or workflow management within the U.S. healthcare industry.
• Strong understanding of medical terminology, physician orders, diagnoses, treatment plans, and supporting clinical notes.
• Experience applying payer requirements, medical necessity criteria, coverage guidelines, or established documentation review standards.
• Background in quality audits, employee coaching, performance monitoring, training, or process improvement.
• Ability to manage team workloads, resolve documentation discrepancies, address escalations, and maintain productivity and accuracy standards.
• Strong communication, organizational, and analytical skills, with proficiency in Microsoft Office and healthcare documentation, claims, or case management systems.
• High school diploma or GED required; associate degree or relevant healthcare education preferred.

HIGHLY PREFERRED EXPERIENCE

• Durable Medical Equipment (DME) or Home Medical Equipment (HME) operations, particularly order intake, documentation review, quality assurance, or authorizations.
• Leadership experience within prior authorization, utilization review support, home health, specialty pharmacy, or healthcare revenue cycle operations.
• Familiarity with Medicare, Medicaid, commercial payer guidelines, medical necessity requirements, and insurance coverage policies.
• Experience conducting quality calibration sessions, developing training materials, improving workflows, or utilizing productivity reporting tools.

COMPENSATION & BENEFITS

• Salary: $65,000–$80,000 annually, based on qualifications and experience.
• Medical, Dental & Vision: Comprehensive health insurance coverage.
• Retirement: 401(k) retirement savings plan.
• Paid Time Off: Vacation, paid holidays, and sick leave.
• Additional Benefits: Life insurance and disability coverage.

APPLICATION INFORMATION

Interested candidates can apply directly through LinkedIn. A Medix recruiter will contact qualified applicants to discuss the opportunity and next steps.