Customer Service Representative

Customer Service Representative (CSR)

We are in search of Customer Service Representatives (CSR) to handle inbound calls for our fast-paced customer care center. While speaking with the Customer on the phone, CSR's will address and research customer inquiries and provide appropriate and accurate information.

This is an excellent opportunity for you to showcase efficient utilization of various software applications, including internal and external websites, telephone systems, CRM applications and other resources. The CSR will enter applicable supporting information into systems and web forms on an application via computer. All transactions must be conducted accurately, courteously, and in a timely manner.

Bilingual candidates and recent graduates are strongly encouraged to apply!

Key Tasks:

• Inbound Call Center – The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring quality and integrity of the call.
• Answers questions on various issues such as child support payments history and account histories.
• Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.
• Gathers information, research/resolve inquiries and appropriately documents customer calls.
• Ability to read and interpret documents on file.
• Understand and retain a large amount of information.
• Associate should have the skills to answer and respond professionally to escalate calls, should they arise.
• Communicates appropriate options for resolution in a timely manner
• Review's the customer needs and informs customers of services and resources available to them.
• Maintains adherence (attendance, punctuality, use of AUX time).
• Maintain and adhere to Client Guidelines regarding Confidentiality of the cases and documents reviewed.
• All other duties as assigned

Qualifications and Skills

• High School diploma.
• Bilingual a Plus
• A minimum of 1 year call center experience in telephone customer service or related experience
• Display a positive attitude while meeting or exceeding the demands of a given situation, task, or performance standard.
• Excellent communication and listening skills
• Computer literacy and ability to use multiple programs
• Attention to detail and problem solving
• Typing Minimum of 35 WPM

Job Type: Temp to Perm

Pay: $16/hr

Schedule:

• Monday to Friday
• 8am – 5pm

Work Location:

• Onsite Office Location - 100 American Metro Blvd. Suite 101 Hamilton, NJ 08619 – All CSRs must be within a reasonable commuting distance of the office.

Remote / WFH Available after CSR Training:

• CSR Training – Initial CSR training will be conducted on-site at the office location in Hamilton, NJ. No exceptions.

WHY ENLIGHTENED? We provide a work environment that is positive, challenging, and that supports employees' commitment to their communities. As an organization, we are dedicated to continual improvement and growth. We empower all employees to apply their unique background and expertise to serve our clients.

Enlightened, Inc. is firmly committed to treating all employees, customers, and partners with fairness, dignity, and equality. This includes providing an equal opportunity work environment. We do not discriminate nor tolerate discrimination in any form to include discrimination or harassment based on age, sex, sexual orientation, ethnicity, culture, religion, disability, or financial status.