Project Manager - Senior

Project Manager – Senior – Enterprise PMOThe Sr. Project Manager will assist in leading governance activities across the project to ensure key deliverables and milestones are met in accordance to defined standards and best practices. Responsibilities of the Sr. Project Manager require strong project management, knowledge of software development processes and exceptional leadership and communication skills.Responsibilities include:Drive defect prioritization through comprehensive impact assessments from incident triage through defect resolutionMonitor the inflow of new problems or system defects and align to business outcomesWork with the business to prioritize defects & partner with development teams to ensure timely issue resolutionReview proposed technical solutions to ensure they meet the business needs and SDLC standardsDevelop work plans and manage timelines associated with SDLC deliverablesProvide consultative support to Agencies & Program Leadership to help enforce governance standards and best practicesAct as the key point of contact for the Agencies in managing issues and escalationsReview incident and defect metrics and performance trends to identify opportunities for improving processes or enhancing the systemCreate dashboards and tools to assist the business in prioritization and release planning activitiesAnalyze and communicate project status effectively to project leadershipParticipate in strategic improvement initiatives primarily focused on incident and problem managementProvide ongoing support for EPMO activities including deliverables management, issue oversight and escalation, metrics and reporting and other administrative tasksOther duties as assignedRequired Skills:8-10 years’ experience as a Senior Project Manager with a proven track record managing complex IT projectsVersatile project management skills with the ability to learn quickly and work with limited oversight and supervisionDemonstrated ability to build effective partnerships with key business stakeholders and outside vendorsProven leadership, organizational and planning skills across different types of projectsExperience with project management tools and best practicesExperience with application development and software development life cycle methodologiesExperience with ITIL practices including incident and problem managementRequired knowledge of JIRA, Excel, PowerPointExperience with Health and Human Service systems regarding Medicaid, SNAP, Child Care Assistance, and RI Works or TANF is preferredEducation:Bachelor’s degree in MIS, Computer science or related field.Master’s degree preferredPMP certification a plus