Patient Service Facilitator

Patient Service Facilitator

The Patient Services Facilitator (PSF) is a full-time position within the Access and Intake Department, whose primary function is to ensure that intake appointments are received and processed in a timely fashion. The position serves as the initial point of contact for all new requests for service and must represent the organization in a clear, comprehensive and professional manner. The PSF is responsible for various workflows within the Access and Intake Department with respect to the Intake worker's schedules and referrals (self-referrals and referrals from outside agencies) and maintains close collaboration with the Company's Admissions and Billing departments.

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Salary

$50,000 - 52,000

Commitment

Full-time

Start

July 21, 2026

Duration

Ongoing

Hours

40 hrs / week

Location

Hybrid

Qualifications

High school diploma or equivalent required; Bachelor's degree preferred.

Spanish fluency required.

Proficiency in computer systems, electronic health record (EHR) systems and documentation standards.

Strong organizational and communication skills.

Demonstrated customer service excellence.

Client-facing Experience working with diverse populations in community settings (minimum two years).

Responsibilities

Intake Processing and Scheduling

• Manage Intake appointments and psychosocial assessments using patient charts and provider schedules
• Process referrals through email, fax, and voicemail, including tracking and follow-up
• Create and maintain electronic patient charts, including documentation and scanning of relevant materials

Patient Support and Screening

• Conduct initial risk assessments and coordinate with Intake Department for high-risk cases
• Assist patients with intake paperwork, consent forms, and connection to clinicians
• Verify insurance eligibility and maintain current insurance acceptance information

Customer Service

• Provide information about MCMH services to potential patients and walk-ins
• Support referral partners with status updates and coordination
• Coordinate with Reception Staff for phone coverage and intake inquiries

Administrative Coordination

• Consult with Intake Department for urgent referrals and outside agency cases
• Facilitate appropriate referrals to other agencies when needed
• Maintain accurate documentation in EMR and departmental tracking systems