Fraud Risk Analyst

Role Description

As a Fraud Risk Analyst (Cards), you are the fraud expert behind our client relationships. You write and tune the detection rules that stop card fraud, monitor performance across your assigned financial institutions, and translate fraud trends into concrete actions that protect our clients and their accountholders. This is an individual contributor role. You will not manage people, you will own outcomes for your book of institutions and serve as their trusted advisor on card fraud.

You sit at the intersection of our clients and our internal product, development, and support teams, making sure each institution gets maximum value from REDi's platform.

What You Will Do

• Write, tune, and maintain fraud detection rules and strategies for each assigned client, balancing fraud loss reduction against false positives and cardholder friction.
• Monitor card transaction activity and alert performance across your client group, identifying emerging fraud trends and adjusting rules proactively.
• Own the ongoing fraud relationship for your institutions, from onboarding through regular performance reviews and day-to-day issue resolution.
• Advise clients on fraud trends, risk mitigation strategies, and best practices for account takeover, synthetic identity, chargebacks, and card skimming.
• Ensure SLAs are met, and escalate and coordinate resolution when they are at risk.
• Deliver client training on platform functionality and fraud prevention best practices.
• Provide clear, data-driven reporting on fraud patterns, rule performance, and operational outcomes.
• Advocate for client needs internally, feeding fraud insights into product development and roadmap.

Qualifications

• 5+ years in fraud analysis, fraud operations, risk, or a related client-facing role in financial services, fintech, banking, or payments.
• Direct experience inside a bank or credit union, or serving them as a processor or vendor, so you understand how these institutions actually operate.
• Working knowledge of debit and credit card fraud, including account takeover, synthetic identity, chargebacks, and card skimming, plus relevant compliance frameworks such as PCI DSS, AML, and KYC.
• Hands-on experience writing or tuning fraud detection rules on a fraud platform (Falcon, Actimize, SAS, DefenseEdge, FDR, or similar).
• Comfort working in data and reporting tools such as Excel, and familiarity with CRM or BI tools (Salesforce, HubSpot, SQL, or similar) is a plus.
• Strong communicator who can translate fraud and technical concepts for non-technical stakeholders.
• Bachelor's degree in Business, Finance, IT, Cybersecurity, or equivalent experience.

Location

This is a fully remote position.