Product Guide

Product Guide

Arcteryx is a high performance outdoor equipment company known for leading innovations in climbing, skiing and alpine technologies.

Job Description

Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving

Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way

Championing Arc'teryx as a brand ambassador both in-store and in the community

Developing your passions both in and out of the store with the support of the team

Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives

Providing feedback on merchandising and in-store experience to help drive sales

Maintaining an open, collaborative relationship with your team and store leadership

Supporting with and participating in various store tasks as assigned by the leadership team

Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels

Utilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns

Receiving and unpacking boxes for inventory as required (boxes can weigh 5 - 30 lbs)

Qualifications

You are passionate about delivering exceptional customer service

You love to have fun at work, and hold yourself accountable to what is required of you

You are self-motivated, and enjoy problem solving

You remain highly flexible and adaptable when faced with ambiguity

You effectively balance autonomy and collaboration

You inspire breakthrough thinking and continuous improvement

You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right

Your passion for your work is paralleled by your passion for getting outside and living it

Location

NOTE - Tax withholding is calculated using Federal and New York State 2022 income tax guidelines. For simplification, we've assumed "single" marital status and no additional income. This does not represent any legal authority and is just an estimate used for approximation purposes.

Arcteryx is hiring for a Product Guide Position in Flatiron, New York City. Base pay starts at $18.1/hr.