Project Coordinator

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Company car
• Company parties
• Competitive salary
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

Our unique shop-at-home model allows customers to get perfect new floors without leaving their home and our 350,000+ customers give us an average of 4.8 star rating. That's a big reason why we are growing six times faster than our competitors and why we have an immediate need hire Production Coordinators across the nation. We are looking for hard-working, service-minded individuals.

The Floor Coverings International Project Coordinator is responsible for delivering the installation of a job to the level of expectation set in the sale of the project. This position is the key to ensuring that customers have a positive experience and that jobs are produced both efficiently and profitably.

Job Details & Perks:

• Field interaction throughout our territory
• Paid training provided
• Full-time
• Company vehicle or mileage provided for work appointments 
• Bonus potential

Key Responsibilities:

• Act as main POC (point of contact) for customer once sale is closed by Design Associate
• Meet with branch staff weekly to discuss recent sales and review customer expectations and product orders.
• Site visits and follow up on delivery of materials required and ordered before job start at Oldsmar warehouse .
• Schedule the job to meet the schedule of customer and installers.
• Update the customer ongoing on details of installation by keeping them informed of start date and time and clarifying the work that will be done.
• Communicate job progress daily with installers, office manager and customer
• Discuss and obtain written permission for any changes in contracted work.
• Coordinating any in the field purchase requirements to complete job
• Deliver on expectations contracted in the sales process.
• Walk the customer through job at completion and collect final payment.
• Manage job to hit profit objective..
• Resolve conflicts and complaints immediately.
• Be available for Local Events and Shows.
• Complete every job activities to include providing installers with tshirts, yard signs and placement of door hangers
• Continue to educate self on new flooring.
• Attend weekly meeting with Franchise Owner and team at scheduled time.
• Updates logged daily with status of job and upcoming schedule.
• Work weekly and monthly to hit sales installation goals.
• Make decisions and act in accordance with Floor Covering International’s core values and mission.

Qualifications:

• Integrity, punctuality, and professionalism.
• Experience in flooring installation preferred.
• Leadership skill to manage installers and handle conflict appropriately.
• Excellent customer service focused communication skills.
• Able to maintain organization while working on multiple sites.
• Able to problem solve productively.
• Able to make reasonable decisions.
• Portrays a professional image.
• Conversant in Spanish and/or Portuguese.