Procedure Scheduler

Surgery Scheduler

The Surgery Scheduler is responsible for authorizing and scheduling minimum of 50 cases per day and will liaise with a number of referring doctors' offices. The Scheduling department is the first point of contact with the surgeon offices and manage booking all surgical cases at multiple facilities.

Primary Responsibilities:

• Authorizing and Scheduling pain cases and surgeries for single pain physicians and team
• Ability to use computer based scheduling programs, excel worksheets, and email
• Required to gather detailed information on patient demographic when scheduling
• Must be capable of multi-tasking and working with a diverse patient population
• Travel with physician to multiple locations to better coordinate patient care (on site order entry, including blood thinner hold requests, and potential auto-approval)
• Responsible for Pain Pump Orders and Communication
• Schedule manipulation based on MD need and facility availability
• Coordination with multiple device reps and vendors for procedures and surgeries
• Other duties as needed

Education/Qualification Requirements:

• High School diploma or equivalent.
• 2 years of previous experience scheduling appointments and/or surgeries
• Experience with insurance
• Knowledge of clinic policies and procedures
• Knowledge of managed care contracts and utilization
• Knowledge of computer systems, programs and spreadsheet applications
• Knowledge of medical terminology and be familiar with scheduling software
• Skill in gathering and reporting claim information
• Skill in solving utilization problems
• Skill in written and verbal communication and customer relations
• Flexibility to tailor schedule to MD needs in regards to travel and office hours
• Experience in a medical office as a scheduler
• Fast and accurate data entry
• Service oriented, patient demeanor
• Ability to multi-task, manage time effectively, and deliver results
• Strict attention to detail
• Intermediate computer skills and knowledge of Microsoft Office
• Ability to work effectively with medical staff and external agencies
• Ability to identify, analyze and solve problems
• Ability to deal courteously and professionally with internal and external customers
• Ability to provide excellent customer service
• Ability to work 35-40 hours per week based on MD needs

Physical/Mental Demands:

• Able to read, write and communicate in English
• Have cognitive skills for math, decision making and excellent communication skills
• Work in a temperature-controlled environment
• Potential for contact with chemicals, blood borne pathogens, and exposure to infectious disease.
• Able to lift 25 pounds using proper lifting techniques several times during shift

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.