Sr Operations Manager

Why Choose Suddath to "Move" Your Career to the Next Level?At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.What We Offer!A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matchingWeekly pay for hourly-paid employees. Biweekly pay for salaried employees.Paid Time Off (PTO) and paid company holidaysA tuition reimbursement plan where employees are encouraged to continue their education and developmentResponsible for all aspects of the operations at multiple or complex locations including, people management and development, process improvement, policy design and deployment, contractor oversite and safety.Essential Duties & Responsibilities:Direct all operations personnel, including dispatchers, operations assistants, warehouse personnel, drivers, and service crew in daily activities, whether employees or contractorsEnsure all service-related activities are performed to the highest level possible in accordance with company and vendor standards.Ensure that all employees and contractors have proper training, job skills, and knowledge to perform assigned duties. Assess and act when re-training is needed.Ensure compliance with governmental regulations, licensing and permitting, and administrative policies and proceduresLead performance reviews, career path planning meetings, positive feedback and recognition activities, corrective action meetings, and disciplinary actions with all operations personnelFoster an environment and culture of Safety First, monitoring practices and adjusting as appropriate to sustain a safe work environmentEstablish and execute operational playbook for worksites to improve safety, productivity, profitability, and customer satisfactionEstablish and monitor process for records management related to job records, contractor records, client records and vendor recordsMentors and develops leaders and staffDevelop and deploy site-wide process improvement projects to optimize operations and improve productivity to meet or exceed business objectivesOwn and deliver the operational budget including productivity, financial and labor planning and operational goalsEffectively leverage Operations Managers and Supervisors to solicit ideas and understand problems and challenges at the siteNetworks with leaders across the company to solicit and share process improvement and best practices to drive efficiencies and cost savings.Drive timely planning and scheduling for all jobs and all lines of businessEstablish quality goals and continuous improvement plans and monitor for performance against goalsMonitor gross margins for service line. Develop and implement specific plans to improve gross margins compatible with operation goalsMonitor productivity of production crews against goalsManage overtime hours within acceptable guidelinesParticipate in job costing to provide the basis to secure additional profitable business opportunitiesNegotiate contracts with equipment and materials suppliers as delegated and agreed to with the Director of OperationsServe as subject matter expert for business development and sales calls to describe and promote the company's capabilitiesRecommend capital expenditures for acquisition of new equipment and maintenance of existing equipment to increase efficiency and services of operations departmentSet policies and procedures for facility and vehicle security, including end of day checks, and monitor them for completionQualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education & Experience5+ years general warehouse/operations experience2+ years management experienceBachelor's degree preferred or five years related experience and/or training; or equivalent combination of education and experience.Job Skills RequiredExcellent verbal and written communication skillsAbility to prioritize and re-prioritize as situations and needs change throughout the workdayAbility to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize workStrong analytical and problem-solving skillsExcellent attention to detail and follow throughAbility to work under deadlines and specific time framesAbility to develop and maintain positive working relationships with internal and external customersAbility to demonstrate initiative and to work with minimum supervisionMust have full knowledge of operations accounting including P&L, budgeting, and variancesFinancial management and business acumen skillsManages multiple subordinate managers who supervise multiple employees in Operations.Proven track record of effective qualitative and quantitative judgement and good decision makingFinancial management and business acumen skillsDemonstrated leadership abilitiesOther Duties & Responsibilities:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Working Conditions:Primarily based in an office or cubicle working environmentNoise level in the work environment is usually moderateRegular exposure to warehouse working environment where loud noises existPhysical Activity Level:The employee must occasionally lift and/or move up to 20 pounds.While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.The employee is occasionally required to reach with hands and arms.The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.