Customer Support Associate

Customer Support AssociateSkip to main content*This site uses cookies to provide you with an optimal user experience. The cookies include Strictly Necessary and Functional cookies to ensure the site operates as intended (language preference, time zone and workload balance). These cookies are first party cookies, end with the session and are exempted from consent. In addition, this site also uses a Google Analytics Cookie to measure and improve the performance of our site. All information these cookies collect is aggregated and therefore anonymous. By clicking on the ‘Accept Cookies’ button, you are accepting this Performance cookie. You may use this site if you click on the ‘Reject Cookies’ button. To revoke your consent of the Performance cookie, clear your cookies within your browser settings.*#Customer Support Associate page is loaded## Customer Support AssociateApplyremote type: Hybridlocations: USA - Texas - Irvingtime type: Full timeposted on: Posted Todaytime left to apply: End Date: July 9, 2026 (8 days left to apply)job requisition id: R404104**Job Description**We are seeking a highly detail-oriented and proactive Customer Service & Order Management Associate to support both internal teams and external customers. This role is heavily focused on order entry, data accuracy, and operational support, while also maintaining a high level of customer interaction.The ideal candidate thrives in a fast-paced environment, brings strong organizational skills, and leverages technology—including Excel and AI tools—to drive efficiency and accuracy.## ## **Key Responsibilities:*** Accurately process high-volume order entry across systems with a strong focus on data integrity and timeliness* Review, validate, and maintain order data to ensure accuracy and completeness* Serve as a primary point of contact for customer inquiries via phone and email, delivering prompt and professional service* Proactively identify and resolve order discrepancies, delays, or customer concerns* Partner closely with team to support order management, customer follow-ups, and account needs* Track and communicate order status, shipment updates, and issue resolution to customers and internal stakeholders* Utilize spreadsheets, reporting tools, and dashboards to monitor order activity and performance metrics* Continuously look for opportunities to improve processes, increase efficiency, and enhance the customer experience* Leverage AI tools (e.g., Copilot, ChatGPT) to streamline workflows, communications, and data tasks## ## **Qualifications & Skills:*** Strong attention to detail with a high level of accuracy in data entry and order processing* Excellent written and verbal communication skills* Customer-first mindset with a proven ability to build relationships and resolve issues* Ability to manage multiple priorities and stay organized in a fast-paced environment* Self-starter who can work independently with minimal supervision* Proficiency in Microsoft Office, particularly: + Excel (intermediate to advanced preferred) + Outlook and general PC skills* Experience or familiarity with: + E-commerce or order management systems (highly preferred) + Power BI or reporting tools (preferred) + AI productivity tools (Copilot, ChatGPT) strongly preferred## ## **Required Education & Experience:*** High School Diploma or equivalent required* 2+ years of customer service, order entry, or data entry experience* Experience in a high-volume, transactional environment is a plus## ## **What Success Looks Like:*** High accuracy and efficiency in order entry and data management* Positive customer feedback and strong issue resolution outcomes* Strong collaboration with sales and cross-functional teams* Continuous process improvement and effective use of technology tools#MSJR*The salary range for this role is:*$43,100 - $67,800*This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.**The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.**We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days.***Required Skills:**Account Management, Account Management, Animal Vaccination, Biopharmaceutical Industry, Biopharmaceuticals, Call Center Systems, Customer Support, Data Entry, Email Management, Microsoft Outlook, Order Processing, Performing Administrative Activities, Post-Sales Support, Procurement, Product Innovations, Quality Standards, Report Preparation, Sales Quotes, Sales Tracking, Service Excellence, Service Metrics, Service Quality Management, Service Requests, Strategic Procurement, Technology Use {+ 2 more}**Preferred Skills:**Current Employees apply HERECurrent Contingent Workers apply HERE**US and Puerto Rico Residents Only:**Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:EEOC Know Your RightsEEOC GINA SupplementWe are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.Learn more about your rights, including under California, Colorado and other US State Acts**San Francisco Residents Only:** We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance**Los Angeles Residents Only:** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance**Search Firm Representatives Please Read Carefully** Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.**Employee Status:**Regular**Relocation:**No relocation**VISA Sponsorship:**No**Travel Requirements:**No Travel Required**Flexible Work Arrangements:**Hybrid**Shift:**1st - Day**Valid Driving License:**No**Hazardous Material(s):**n/a**Job Posting End Date:**07/9/2026**\*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.**Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare. #J-18808-Ljbffr