HR Customer Service Assistant - Building Receptionist

Responsibilities and Duties Welcome visitors, assist with building check-in procedures, and provide directions to destinations within the university. Serve as an informational resource to the public by answering questions regarding campus events, hours of operation, the academic calendar, university closures, and other general university information. Answer and manage calls received through the university's main telephone line, transfer callers to appropriate departments or extensions, respond to frequently asked questions, and assist individuals through phone, email, and in-person inquiries. Seek out information for highly complex requests and expedites responses. Receive, sort, and distribute incoming mail and correspondence. Coordinate mail and package deliveries with campus departments as needed; schedule FedEx and certified mail pickups; and report first-floor facility and maintenance issues to Work Control. Assist with onboarding and employment-related administrative activities, including preparing and organizing new hire documentation, supporting I-9 completion, verifying required information, and coordinating documents and appointments with appropriate HR staff. Provide administrative support for employment verification and other employee record requests, ensuring requests are processed accurately, timely, and in accordance with established procedures and confidentiality requirements, using PeopleSoft HCM and Perceptive Software. Coordinate and maintain front desk staffing schedules, ensuring adequate coverage and timely communication of schedule changes. Maintain personnel filing system and validate information for accuracy using Perceptive Content to ensure accurate electronic records management and document retrieval. Develop and maintain working knowledge of HR procedures, university policies, HR systems, and customer service resources to provide accurate information and effectively direct inquiries. Qualifications and Skills Minimum Qualifications: High School Diploma or GED. 2 years experience providing administrative support. Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience. General knowledge of telecommunications equipment and service; of telephone information call handling procedures. Skill in the use of keyboards and basic communication software; in listening techniques for interpreting caller requests. Ability to speak clearly and effectively; to learn and comprehend information regarding functions of departments; to interact with callers in a pleasant and courteous manner and maintain poise under pressure. Excellent customer service skills. Ability to proofread and edit documents. Experience coordinating and managing schedules, including arranging staff coverage and maintaining accurate scheduling records. Preferred Qualifications: Knowledge and ability to utilize Microsoft Office and supported applications. Experience working in diverse fast paced environment as this position serves as front line of communication with faculty, staff, students university officials and community members. Organization: Operations Primary Location: Main Campus Job Posting: Oct 22, 2026 #J-18808-Ljbffr Towson University