Computer Support Technician

University of Arkansas Community College at Batesville The University of Arkansas Community College at Batesville (UACCB) is a comprehensive community college committed to providing learning experiences that improve the lives of those we serve. UACCB provides affordable access to technical education and college transfer programs that meet the diverse higher education needs of the citizens of north central Arkansas. These programs are provided to the traditional college student as well as to high school students through a state approved Secondary Area Career Center. The College also promotes economic development and an enhanced quality of life for the community through adult education, developmental education, customized business and industry training, and continuing education programs. UACCB's mission is to provide quality educational opportunities within a supportive learning environment. We promote success through community partnerships, responsive programs, and an enduring commitment to improvement. Thank you for your interest. We hope you will be joining us soon! If you have a disability and need assistance with the hiring process or for general application assistance, please contact the Human Resource Office at View phone number on click.appcast.io. Department: Director Information Svcs Summary of Job Duties: Basic Functions Responsible for a wide range of activities related to computer/IT support, this includes but is not limited to; providing support to end users on a variety of issues including identification, research, and resolution of technical problems, running cable to connect devices to the network, assistance with account access issues, as well as many other IT related activities. 25% - End-user tech support (hardware, software, network) Providing tech support for faculty, staff and students on a variety of issues related to hardware, software and peripheral equipment and/or basic network issues. In regards to faculty and/or staff, this may include classroom technology as well as office technology. This includes assisting with login issues as well as assistance with the software resources that we provide for students as well as faculty and/or staff. 20% - Device management and employee onboarding Setup devices in device management system for users and distribute appropriately. Coordinate with HR as necessary for onboarding employees. 20% - HelpDesk ticket handling and coordination Manage and maintain the IT helpdesk by responding to tickets received, assigning tickets to responsible parties and creating tickets as needed. 20% - Account management and support duties Perform password resets as needed and other duties related to the position as necessary. 15% - Technology needs assessment and purchasing Order technology equipment or make recommendations based on what technology the user needs, as needed, as well as get the required supporting documentation. Knowledge, Skills, and Abilities: Knowledge: Familiarity with most computer equipment Operating systems: Windows, macOS, basic Linux Basic understanding of device enrollment/management software. Knowledge of networking concepts Knowledge of Active Directory/Entra ID concepts Should be familiar with the Microsoft software suite and most operating systems and browsers. SaaS applications and cloud service basics IT service management concepts (incident, request, change) Security best practices and compliance awareness Skills: Troubleshoot hardware, software, and network issues Configure and support desktops, laptops, mobile devices, and any other technical equipment that uses software Diagnose connectivity issues across LAN/WAN/Wi-Fi/VPN Install, configure, and support enterprise applications Use ticketing systems to track, prioritize, and resolve issues Communicate technical information clearly to non-technical users Document solutions and create knowledge base articles Use inventory software to track device information Use remote support and device management tools Perform basic scripting or automation (PowerShell, Bash) Abilities: Ability to analyze problems methodically and identify root causes Ability to prioritize and manage multiple support requests Ability to remain calm, professional, and customer-focused under pressure Ability to learn new systems, tools, and technologies quickly Ability to work independently and elevate issues appropriately Ability to follow security policies and procedural guidelines Ability to collaborate with other IT teams and vendors Ability to adapt communication style to different users Ability to recognize potential security incidents and respond appropriately Qualifications: The formal education equivalent of an associate degree; plus one year of computer or network support experience. Preferred Qualifications: The formal education equivalent of an associate degree; plus two years of computer or network support experience. Salary Information: $36,000 Required Documents to Apply: Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume, Unofficial/Official Transcript(s) Optional Documents: License or Certificate (see special instructions for submission instructions), Proof of Veteran Status Pre-employment Screening Requirements: Criminal Background Check, Motor Vehicle Reports Check, Sex Offender Registry UACCB is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check for all applicants. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act. Constant Physical Activity: Manipulate items with fingers including keyboarding Repetitive Motion Sitting Standing Stooping Talking Walking Frequent Physical Activity: Lifting Pulling Pushing Reaching Occasional Physical Activity: Sharps Benefits Eligible: Yes Recruitment Contact Information: Human Resources View email address on click.appcast.io #J-18808-Ljbffr