ICT Customs/Trade Compliance Systems Lead

The ICT Corporate Systems (CORF) Customs Systems Lead serves as the technical and functional lead for North American customs systems, providing strategic oversight, solution leadership, and operational governance for mission-critical import/export platforms. This role is accountable for end-to-end system ownership, ensuring operational continuity, compliance, data integrity, and alignment with evolving business and regulatory requirements.

The role partners closely with North American Customs Operations, Logistics & Export Operations, external customs brokers, consulting and audit partners, and strategic suppliers to deliver scalable and secure customs technology solutions supporting vehicle and parts cross-border operations.

As a senior SME and trusted advisor, this position drives modernization initiatives, process standardization, and enterprise-wide improvements that enhance customs compliance, operational efficiency, and duty optimization outcomes.

Key Responsibilities:

Technical & Functional Leadership

• Serve as the primary technical and functional authority for North American customs systems and related integrations.
• Provide strategic solution direction, governance, and decision-making support for mission- and business-critical customs processes.
• Lead cross-functional alignment between ICT, Customs Operations, Logistics, external brokers, and strategic vendors.
• Influence enterprise customs technology strategy and roadmap planning.
• Operational Ownership & Production Support
• Ensure stability, availability, and performance of customs systems supporting vehicle and parts import/export operations and production schedules.
• Lead production incident, problem, and risk management activities for critical operational issues.
• Drive root cause analysis, corrective actions, and long-term process and system improvements.
• Ensure compliance with cybersecurity, audit, and enterprise operational standards.

Compliance & Trade Operations

• Support key compliance pillars including:
  • Mandatory Declarations
  • USMCA enforcement
  • Trade security initiatives
  • Free Trade Agreement (FTA) compliance
  • Duty recovery and optimization
  • Customs reporting and audit support
• Partner with business stakeholders to ensure systems align with changing customs regulations and operational requirements.
• Support audit readiness and regulatory compliance activities across North American operations.

Solution Delivery & Modernization

• Translate complex business requirements into scalable technical solutions and executable delivery plans.
• Lead modernization initiatives leveraging automation, analytics, AI, and data quality improvements.
• Drive standardization and simplification of customs processes and systems across regions where feasible.
• Oversee supplier delivery execution, ensuring alignment to scope, timelines, budget, and quality expectations.

Stakeholder & Vendor Management

• Act as the primary liaison between ICT leadership, customs business teams, and external strategic suppliers.
• Provide concise executive-level communication regarding project status, operational risks, escalations, and key decisions.
• Ensure vendors and service providers meet SLAs, cybersecurity standards, operational requirements, and delivery expectations.
• Mentor and guide junior analysts, project contributors, and support teams as needed.

Our Benefits - Designed with You in Mind

Comprehensive Health & Well-being Coverage

From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.

Generous Paid Time Off

We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24 th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings Plans

We help you plan for the future with:

• An employer match on contributions to your 401k, Roth, and Catch-Up plans
• An employer contribution, even if you don’t contribute

Income Protection & Insurance Options

Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.

Company Vehicle Lease Program

Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.

Family Building Benefit

We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

Support for Your Growth and Giving Back

We believe in investing in your future and your passions:

• Tuition reimbursement
• Student loan refinancing programs
• 18 paid volunteer hours each year to make a difference in your community

And so much more!

When you join us, you’re not just building a career - you’re joining a company that supports you, inside and outside of work.