Unit Lead

JOB PURPOSE: The Unit Lead provides supportive services and operational oversight during assigned shifts and serves as the lead point of contact for shelter staff and residents. This role supports shelter operations, ensures the safety and well-being of clients and staff by maintaining appropriate supervision, enforcing behavioral expectations, and taking reasonable action to uphold program policies and comply with federal and state standards and requirements.

ESSENTIAL JOB RESPONSIBILITIES

• Assist in the implementation and coordination of shelter operations and program services to ensure quality service delivery.
• Provide shift supervision and operational oversight.
• Conduct facility rounds and monitor safety concerns.
• Assist with intake, room assignments, and client support.
• Support transportation coordination and resource referrals as needed.
• Coordinate shift transitions and communicate operational updates.
• Monitor staffing assignments and maintain required staff-to-client ratios at all times.
• Support shelter staff with daily operations, including supply coordination, facility organization, stocking, record keeping, reporting, phone calls, copies, and other administrative duties.
• Provide crisis intervention, conflict resolution, behavioral support, and direct supervision of clients to maintain a safe and structured environment.
• Communicate behavioral expectations, enforce shelter regulations, and monitor client participation and conduct during shelter activities.
• Conduct and ensure completion of head counts, incident documentation, daily logs, and activity reports in compliance with agency policies and regulatory standards.
• Communicate staff, client, or shelter concerns to the Shelter Manager, including matters affecting client health and well-being.
• Assist in securing and coordinating necessary resources, supplies, and support services for shelter operations.
• Develop and maintain effective working relationships with staff across shifts to promote teamwork and continuity of services.
• Participate in staff meetings, team decisions, training workshops, seminars, and professional development opportunities to maintain up-to-date knowledge and enhance job performance.
• Ensure compliance with all applicable federal, state, and organizational regulations, guidelines, and standards.
• Perform additional duties, special projects, and assignments as directed by the Supervisor or Shelter.
• Monitor, coordinate and delegate daily operations as needed throughout the shift.
• Other job duties as assigned.
• Demonstrate exceptional customer service, placing the child, family, veteran or client first to support our mission to empower people to build better lives for themselves, their families, and their communities.

ESSENTIAL QUALIFICATIONS

EDUCATION: High School Diploma or GED required.

EXPERIENCE: 2+ years’ experience working in shelter operations, residential services, and vulnerable populations, with experience in crisis intervention and de-escalation preferred.

ATTENDANCE: Must maintain regular and acceptable attendance. Ability to work flexible schedules including weekends, holidays, and overnight shifts.

LICENSES: Driver’s License with clear record.

VEHICLE: Must have daily use of a vehicle without prior notice.

OTHER: Must be available and willing to travel to various locations as needed. Ability to lift, bend, push, and pull up to 50 pounds. Prolonged periods of standing and the ability to work in a fast-paced environment.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email View email address on click.appcast.io or speak with your recruiter.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at View email address on click.appcast.io. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.