Electrical Service Manager

Job Type


Full-time

Description

Job Title: Electrical Service Manager

Company: STG Electric Services
Location: Macedonia, OH; Office-based
Job Type: Full-time
Pay: $60,000-$90,000 Per Year

Job Summary

The Service Project Manager at STG Electric Services leads and oversees all aspects of the Service Department, ensuring that a high volume of short-term residential and commercial projects are completed efficiently, profitably, and with the highest standards of customer satisfaction. These projects include electrical repairs, generator installations, EV charging stations, and other fast-paced service work in homes, hotels, restaurants, and retail spaces.

As the operational and strategic leader of the service division, the Service Manager is responsible for supervising a team of electricians, apprentices, coordinators, and administrative support personnel. This role requires effective communication across all internal departments-including logistics, accounting, permitting, and marketing-as well as direct coordination with customers and field teams to ensure seamless project execution and operational excellence.

Key Responsibilities

• Manage, mentor, train, and develop service electricians, apprentices, coordinators, and support staff while setting clear expectations, resolving conflicts, and fostering a culture of accountability and teamwork.
• Oversee the day-to-day operations of the service department, including scheduling, dispatching, workflow coordination, materials procurement, permits, inspections, and project closeouts.
• Estimate and manage residential service projects and coordinate overflow work from the commercial service department while assigning the appropriate personnel and resources to each job.
• Ensure timely, efficient, and high-quality execution of all service work, including electrical troubleshooting, repairs, generator installations, and other residential and commercial service projects, while maintaining compliance with electrical codes, company standards, and safety regulations.
• Maintain strong customer relationships by ensuring a high level of service from intake through completion and resolving escalated service issues when necessary.
• Utilize service management systems and computer software for scheduling, reporting, and operational performance tracking.
• Maintain and enforce accurate use of the company pricebook for estimating, invoicing, job costing, and pricing consistency.
• Monitor department KPIs including revenue, technician utilization, job turnaround time, customer satisfaction, and rework rates while reviewing pricing, margins, and overall job profitability.
• Conduct job site visits, quality checks, and performance reviews to ensure service standards, safety compliance, and technician support.
• Coordinate with internal departments including accounting, permitting, procurement, logistics, and executive leadership to align resources and resolve operational challenges.
• Assist with hiring, performance evaluations, and corrective actions to support team development and department growth.

Requirements

Qualifications

• 5+ years of electrical service or field experience preferred.
• Prior leadership or management experience required.
• Strong knowledge of electrical troubleshooting, service work, and applicable codes.
• Experience with service management software, scheduling systems, and Microsoft Office.
• Experience using and enforcing a service pricebook preferred.
• Strong communication, leadership, and customer service skills.
• Ability to manage multiple priorities in a fast-paced service environment.
• Valid driver's license required (electrical license preferred but not required).

Benefits

• Weekly pay
• Paid time off plus paid holidays
• 401(k) with company match
• Health, dental, and vision insurance

Salary Description


$60,000-$90,000 Per Year