Service Manager

Smokey Bones Team Member OpportunityAre you looking for a place that celebrates YOU for being YOU? Do you want to work with people that are fun and work as a team? Where you have the flexibility that you need? Industry-leading Smokey Bones is proud to have been awarded and recognized as a Certified Great Place to Work two years in a row! We offer competitive pay, scholarships, access to our discounts hub, and an amazing culture where we celebrate you for being YOU. Come and find out why our guests are packing our restaurants and we are a Certified Great Place to Work!A fun environment where we value and celebrate our family members!Flexible scheduling.Perks for ALL employees on DAY 1!Free meals on working shifts, meal discounts, and savings on gift cardsFREE Employee Life Assistance Program services to ALL Smokey Bones employees including a crisis helpline and 3 free counseling sessions.Discounts on 1000's of products and services, including pay-as-you-go plans, through free membership through the benefits hub.College scholarships for ALL Smokey Bones employees and their immediate family members with Bellevue UniversityMultiple health care plans to choose fromDentalVisionAccidentCritical IllnessLimited indemnity for diagnostic, hospital, prescription drugShort-term disability and long-term disabilityWhole LifePreferred legal plan which includes numerous FREE legal services, and up to 70% reduction on representation. *Patient planning & advocacy servicesOpportunities for career growth and development throughout the organization. We want to help you reach your fullest potential!Smokey Bones is a full-service restaurant delivering great barbecue, award-winning ribs, and good times in 63 locations across 16 states. Smokey Bones serves lunch and dinner and has a full bar featuring a variety of bourbons and whiskeys; a selection of domestic, import, and local craft beers; and signature, handcrafted cocktails. We offer a variety of meats that are slow-smoked, fire-grilled, and available for dine-in, pick-up, online ordering, or catering and delivery.Roles and Responsibilities:Guest ExperienceCoaches teammates on how to deliver an excellent guest experience.Coaches teammates on how to anticipate, identify, and resolve issues that impact the guest experience.Coaches teammates on how actions impact the guest experience and how results indicate the level of guest service provided.Positively interacts and visits with guests and solicits feedback.Handles and follows up on guest concerns escalated from the teammate level, escalates to GM and DO as necessaryEnsures the quality of all restaurant facilities throughout the region by aligning with the General Manager and Director on priority needs, communicating with vendors, and supporting others in overseeing the repair or maintenance of the building, landscape, parking lot, equipment, seating, and technology.Operations Leadership:Models standards and expected behaviors for Restaurant managers, and teammates to follow.Models and teaches our values and culture in a manner that others understand.Models and trains all new menu items and changes in standards for departmental team membersWrites schedules for department staffCoaches teammates on operational excellence, maintenance, and facilities.Motivates teammates to improve performanceDelivers positive and constructive performance feedback to teammates; aligns with the General Manager/Director on appropriate progressive disciplinary action when teammates are not meeting performance standards.Develops leadership skills in self and teammatesFinancial Performance:Establishes plans, communicates strategy to General Manager and Management Staff, and measures specific goals to achieve Company accepted inventory level, departmental sales growth, and guest satisfactionCommunicates areas of performance needing improvement within their department to meet business plan goalsReviews sales and trends for your department and helps initiate programs to grow sales.Willingness to learn Profit vs Loss statements, forecasting, and scheduling budgetsConducts a wide variety of administrative duties in support of restaurant operations as it pertains to teammates and in compliance with local, state, and federal laws.Requirements:The RIGHT person needs the following experience and qualities:Results-driven, trustworthy, and team-orientedAbility to engage and develop team members and coach in adherence to our company policiesMust be passionate about the hospitality industry and focused on creating amazing guest and employee experiencesMust be able to stand for 10 hours and lift 50 lbs.Must be willing to work a flexible schedule to include holidays, nights and weekendsLegal authorization to work in the United StatesMinimum 21 years of agePrevious Management Experience (Experience must be in a full-service restaurant with a full bar)Computer knowledge (Excel, Windows, POS, etc.)High school diploma or equivalent requiredServSafe certification or the ability to obtain requiredLocal and state regulatory certifications or the ability to obtain requiredProficiency in communicating (verbally and in writing) in English requiredWill submit to a background check