Talent & Agent Operations Coordinator

Talent & Agent Operations Coordinator

Location: Hagerstown, MD Company: Coldwell Banker Premier Employment Type: Full-Time

Coldwell Banker Premier is seeking a detail-oriented and highly professional Office & Agent Operations Coordinator to support daily office operations while serving as the primary point of contact for agents, clients, and visitors. This is a cross-functional position that collaborates with leadership and operational teams across multiple offices within the Mid-Atlantic region. The role reports directly to the Vice President of Talent Attraction and the Area Manager and serves as the first level of operational support for sales associates in a fast-paced environment.

Core Responsibilities - MUST HAVE

Recruiting / Talent Support (Non-Negotiable)

1–2 years of hands-on recruiting experience, ideally including:

• Candidate outreach (calls, emails, LinkedIn, Internal systems)
• Pre-screening interviews
• Scheduling interviews with leadership
• Tracking candidates in spreadsheets or an ATS

Office Operations & Office Management

• Serve as the primary point of contact for the Milford office, professionally welcoming agents, clients, and visitors • Manage incoming calls, correspondence, and general office communications • Serve as the first level of support for sales associate questions, escalating issues as appropriate • Maintain a professional, organized, and efficient office environment

Agent Onboarding, Offboarding & Administration

• Coordinate the onboarding of new real estate agents, including documentation, system setup, and orientation • Manage agent offboarding (de-hiring) processes in compliance with company and regulatory requirements • Set up and maintain agent compensation plans and related records • Coordinate agent insurance enrollment, changes, and documentation • Maintain accurate, confidential, and compliant agent records

Recruiting & Talent Support

• Conduct outreach to prospective real estate agents • Pre-screen candidates and coordinate interview scheduling • Maintain recruiting pipelines and tracking spreadsheets • Support recruiting initiatives across the Mid-Atlantic region

Sales, Listings & Transaction Support

• Maintain listings and sales records in company systems • Process commission checks and related documentation accurately and timely • Assist with transaction-related administrative processes

HR, Compliance & Regional Coordination

• Provide administrative support for HR-related functions, filings, and compliance documentation • Assist with insurance-related filings and record maintenance • Collaborate cross-functionally with other Coldwell Banker Premier offices • Ensure accuracy, organization, and confidentiality of records

Issue Management & Communication

• Receive, document, and route agent or client concerns and complaints • Support leadership with follow-up documentation and issue resolution

Qualifications • 1-2 years of recruiting or candidate pre-screening experience required • Administrative, office operations, or HR support experience preferred • Ability to multi-task effectively in a fast-paced environment • Comfortable conducting outreach, pre-screening candidates, and scheduling interviews • Strong organizational skills with attention to detail • Proficiency in Microsoft Excel and/or Google Sheets • Excellent verbal and written communication skills • Ability to handle sensitive and confidential information with discretion

Benefits

• 401(k)
• Health, dental, and vision insurance
• Paid vacation
• Retirement plan

Salary up $19.50