Retail Associate III

Job Description

Job Description

Description:

Company Introduction

At MonkeySports, we are passionate about sports and understand the importance of helping athletes of all skill levels excel in their game. Whether you’re a hockey player, lacrosse enthusiast, baseball fanatic or an all-around sports lover, MonkeySports sets out to inspire and empower athletes through access to high-quality sports equipment, expert knowledge, and exceptional experiences.

Joining MonkeySports means joining a company that values your expertise, enthusiasm, and dedication. Whether you’re on the sale floor, assisting with inventory, providing exceptional customer service, or coaching your team, your contribution will play a vital role in helping athletes of all ages and skill levels to achieve their goals.

If you’re driven, team-focused, and passionate about sports, we invite you to apply to be a part of the MonkeySports Team. Discover a fulfilling career where your love of sports and expertise can make an impact.

Job Summary

The MonkeySports Retail Associate III position is designed for seasoned retail professionals who have demonstrated exceptional customer service, advanced product knowledge, and the ability to lead by example. This role requires a deep understanding of store operations, the ability to manage complex tasks, and a commitment to delivering an outstanding customer experience. Retail Associate III team members take on increased responsibility, mentoring junior associates, supporting store leadership, and ensuring operational excellence. As a key player in driving store performance, they help foster a collaborative environment, maintain high standards of customer satisfaction, and contribute to the overall success of the store.

Essential Job Functions

Advanced Customer Engagement & Sales:

• Provide expert-level product guidance, fittings, and recommendations across all MonkeySports categories (hockey, baseball, lacrosse, goalie).
• Help customers with custom orders and special requests, ensuring accuracy and follow-through.

Merchandising and Store Standards:

• Oversee merchandising standards in assigned sections, ensuring consistent compliance with company guidelines and brand presentation.

Point-of-Sale Oversight:

• Confidently handle complex transactions, including warranty questions, escalated returns, and omni channel orders.
• Serve as a resource for Retail Associate 1 and 2 team members on register troubleshooting.

Labor Skills

• Safely perform and execute labor skills such as skate sharpening, lacrosse stringing, and glove relacing.

Inventory & Operational Support:

• Assist with inventory counts and ensure discrepancies are addressed.
• Execute price changes on products

Mentoring & Associate Support:

• Help guide Retail Associate 1 and 2 team members, reinforcing company policies, procedures, and customer service expectations.
• Answer basic peer questions and demonstrate best practices on the floor.

Store Appearance & Safety:

• Maintain high standards of cleanliness and organization on the sales floor and in stock areas.
• Ensure all safety procedures and loss prevention standards are upheld.

Additional Responsibilities and Requirements

• Participate in store meetings, provide input on operational improvements, and assist with event execution.
• Model MonkeySports’ service standards and help enforce policy adherence among peers.
• Perform other tasks assigned by leadership to meet store goals.

Qualifications, Education, and Experience

• High school diploma or equivalent preferred.
• Typically 1+ year of retail experience OR progression through Retail Associate I and II roles with proven competency.
• Advanced product knowledge in key MonkeySports categories.
• Strong communication and mentoring skills; comfortable guiding peers.
• Proficiency in POS systems, inventory tools, and basic troubleshooting.

Cognitive and Physical Demands

• Standing and Walking: Spending long hours on their feet, moving around the store to assist customers and execute daily operational tasks
• Lifting and Carrying: Handling merchandise, which may involve lifting and carrying items of varying weights up to 50 LBS
• Reaching and Bending: Frequently reaching for items on shelves and bending to access lower shelves or storage areas
• Manual Dexterity: Using hands to operate cash registers, computers, and other equipment
• Must prioritize multiple tasks, shift focus quickly, and handle occasional high-pressure situations.
• Demonstrate independent judgment when assisting customers and supporting team members.

Working Conditions

• Primary work is on the retail floor, engaging directly with customers and team members.
• May be required to assist with stockroom organization and heavy product movement.
• Schedule flexibility is essential, including evenings, weekends, and holiday shifts. Weekend work is required. Travel may be required to attend events.

Benefits

Medical

Dental

Vision

Paid Time Off (Vacation, Personal Days)

401k with Employer Match

HSA with Employer Contributions

Employer Sponsored Employee Basic Life Coverage

Life, Accident, Disability, FSA, Critical Illness, Identity Theft Coverage, Pet Insurance

Employee discounts

Other

We are an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

Employees new to MonkeySports typically come in at the start of the pay range. MonkeySports focuses on providing a simple and transparent pay structure which is based on a variety of factors, including but not limited to location, experience and job-related skills.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test and background screening.

The statements contained in this job requisition reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods, or to otherwise balance the workload.