Retail Banking Officer

Job Description

Job Description

Being a part of the Award-Winning Country Bank team has a lot of perks! Our competitive total compensation package and comprehensive benefit package include:

• Medical, dental and vision insurance, a 401(k) Plan with a generous employer contribution plus match;
• Income protection benefits;
• Educational assistance and tuition reimbursement benefits;
• Hybrid work and flexible scheduling options;
• Generous total paid time off, and more!

For more information on the Country Bank employee experience, visit our Join Our Team page to learn more!

Country Bank is a growing mutual community bank with locations in Hampden, Hampshire and Worcester counties. We are Made to Make a Difference in the lives of our customers, our communities, and for our team members every day since 1850. It is our people that drive our success and create our inclusive and engaging culture. We’re excited to meet you to discuss our career opportunities and how you can make a difference as a part of our growing Retail Banking team!

About the Job:

We're excited to announce an opportunity for the position of Retail Banking Officer of our Charlton Banking Center ! Under the direction of the Vice President, Regional Manager, this position is responsible for banking center sales, customer growth and the retention of all existing relationships in an assigned market region. Leads the banking center team in contributing to the Bank’s overall goals through active participation in sales management, calling programs, community relations and the delivery of exceptional customer service. This role oversees all aspects of operations in the banking center, as well as strategizing and developing sales plans for designated market locations. Provides strong leadership to develop staff to reach the maximum of their potential. 

The hiring range for this position is $70,000 to $95,000.

This position is Full Time, 37 hours weekly. 

Essential Duties and Responsibilities (Other Duties May be Assigned):

• Oversees all aspects of banking center operations, and aligns all activities and resources to achieve Bank goals. Ensures a consistently positive customer experience at assigned banking center location by leading the banking center team to deliver exceptional customer service and achieve trusted advisor relationships with each customer interaction.
• Fosters an active and positive sales culture in the banking center by developing and coaching to sales strategies and initiatives as well as strategic business development plan. Supports sales promotions and promotional campaigns through positive communication and engagement.
• Develops new customer relationships by conducting outbound calls, building centers of influence and using additional sales tools to meet established sales and service goals and objectives. Works to expand existing customer relationships through ongoing customer outreach. Responsible for mortgage, commercial loan, cash management, and merchant service referrals to other applicable internal business lines.
• Represents the Bank through visible leadership involvement in various community-related activities, board positions and networking opportunities to promote brand awareness and generate and foster new and existing business relationships. This may include extended and or weekend hours.
• Ensures effective communication to staff on all policies, procedures, Bank-wide initiatives or operational changes. Facilitates banking center meeting discussions regarding leadership, employee development, product knowledge, sales and goal objectives. 
• Opens new accounts, conducts all other advanced customer service transactions. Demonstrates sound knowledge of Bank products and services.
• Originates and closes consumer and home equity lines of credit loans and Small Business Express loans.
• Serves as a subject matter expert in the banking center, including policies, market trends and sales efforts. Attends meetings, training classes, webinars and seminars appropriate to job responsibility to stay current and knowledgeable of banking trends and all Country Bank products and services. 
• Responsible for running a cash drawer as needed, and maintaining an excellent teller balancing record in compliance with the Bank’s established Retail Banking Balancing Standards.
• Assists working weekend days in banking center as needed.
• Responsible for building long-lasting relationships with customers, community and colleagues through the embodiment of our Core Values: Integrity, Service, Teamwork, Excellence and Prosperity.
• Other job duties, as assigned.

Knowledge and Skills

It is required that the employee in this position can manage and lead a team, as well as work both independently to build and deepen customer relationships with internal and external customers. This employee should be able to interpret ideas and facts, while also analyzing and interpreting federal and state laws and/or regulations. This employee should have strong customer service and sales skills, as well as strong written communication skills and the ability to make effective presentations in a group setting. 

This position requires intermediate knowledge of the Microsoft Office Suite, including Excel, Outlook, PowerPoint and Word. Strong knowledge of the Finastra core platform and operational processes, procedures and industry best practices is preferred.

Education and Work Experience

A Bachelor’s Degree or equivalent work experience is preferred. A minimum of five years’ experience in a banking environment is required. At least two years of coaching and supervising others, and proven experience of managing banking center teams is preferred.

The ability to acquire and maintain a Notary Public license is required. Must maintain active registration with the Nationwide Mortgage Licensing System. 

May be required to become a Signature Guarantee/Medallion Stamp certified. 

Working Conditions/Physical Requirements

This position is in a general Retail Banking Center environment and may require prolonged periods of standing and looking at a computer screen. Minimal physical effort is required but could include: repetitive motion of wrists and fingers; reaching over the counter; talking and hearing; and the ability to lift and/or move up to 50 lbs.

 

Country Bank is an Equal Opportunity Employer. Diverse applicants encouraged to apply.