Hotel Valet Attendant - PM Shifts - Hourly + Tips = $21-$23/HR Potential - Gaylord Palms Resort

SUMMARY The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Descriptive Statement(s) - % of Time Maintains pleasant, friendly and professional demeanor with all guests, co‑workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. (25%) Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks. (10%) Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests. (20%) Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location. (10%) Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed. (35%) QUALIFICATIONS Education: High school diploma or general education degree (GED). Licensure, Certification, etc.: Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable). Work Experience: One (1) month related experience and/or training; OR equivalent combination of education and experience. Knowledge: Knowledge of principles and processes for providing customer and personal services. Ability to read and write standard English language. Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one‑on‑one and small group situations to guests, clients and other employees of the organization. Ability to add and subtract three‑digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money. Ability to understand 24‑hour and military time systems. Ability to understand rates applicable to time passed. Ability to operate a manual transmission is highly desirable. Perform parallel parking. COMPENSATION & BENEFITS Hourly base pay range for this position is $10.98 per hour plus $10–$12 per hour in tips. Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees may also enroll in the company’s 401(k) retirement savings plan. Eligibility requirements depend on job classification, length of employment and number of hours worked. Benefits are subject to change and may vary by specific plan or program terms. Seasonal and temporary roles are not eligible for the outlined benefits. WORK SCHEDULE Position requires PM shifts. WORKING CONDITIONS & PHYSICAL DEMANDS The role requires regular speaking, hearing, and the ability to sit or stand for extended periods. Employees may run, walk, handle objects, climb stairs, lift up to 100 pounds occasionally, up to 50 pounds frequently, or up to 20 pounds constantly. Work is primarily outdoors, subject to extreme heat and cold. Up to 5% travel may be required. EEO & ACOMMODOATIONS Towne is an affirmative action, equal opportunity, and E‑Verify participating employer, and encourages applications from all qualified individuals, including those with disabilities and veterans. Towne will consider qualified applicants with arrest and conviction records. Towne complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation, please contact our Human Resources Support Center at View email address on click.appcast.io or View phone number on click.appcast.io. Towne complies with applicable privacy laws by providing a notice to describe the categories of personal information collected, the purposes for which such information may be collected and used, the company’s record retention practices, and rights you may have under the CCPA. #J-18808-Ljbffr Towne Park LLC