Office Assistant

Office Assistant 2 The recruitment is exempt from the hiring freeze (Administrative Order 358) This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time. This position is responsible for assisting the public and clerical support for "D" Detachment including but not limited to answering all non-emergency incoming business lines, greeting the public, extensive report processing to include criminal history requests and processing Sex Offender Registration forms. This OA2 position is the first point of contact with the general public and requires exceptional customer service abilities and organizational skills. The Alaska State Troopers' (AST) mission is to preserve the peace, enforce the law, prevent and detect crimes, and protect life and property. As a member of AST, you will be instrumental in ensuring this mission is met by providing direct support for the D Detachment's Troopers and civilian personnel. As a member of one of the most unique law enforcement agencies in the nation, you will be part of a team that embraces the core values of loyalty, integrity, courage, compassion, leadership and accountability. In this busy office, you will work with a phenomenal team of professionals, both civilian and commissioned. In addition to working in a valued and meaningful position, this State of Alaska OA2 receives competitive health and retirement benefits, paid personal leave with generous leave accrual, and eleven (12) paid holidays. This position is located in the Fairbanks AST Headquarter's building, at 1979 Peger Road. A successful candidate will need to be comfortable working with a diverse population. The in-person public contact occurs between a glass barrier. The work environment consists of a high-performance team and as such we seek someone with solid judgement, objective reasoning, excellent organization skills and someone who enjoys challenges. The desired strengths must be reflected in your experience listed in your job application profile to proceed in the hiring process. Core function of this position: Works under the Operations Supervisor. The Operations Unit is responsible for all customer service functions and clerical support for the detachment. Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others relates well to people from varied backgrounds and different situations: and is sensitive to cultural diversity, race, gender, disabilities, and other individual differences. Attention to detail while working under pressure in a fast-paced environment to ensure accurately entering data into multiple systems, reviewing documents, handling payments while demonstrating strong organizational skills and multi-tasking. Experience working with and maintaining the integrity of confidential/sensitive information Customer service experience, anticipates and meets the needs of both internal and external customers. Dealing with service along with skills in establishing and maintaining cooperative relationships with others. Proficiency using Microsoft Office applications (Word, Outlook, Excel) and related business/office software to accomplish work duties. High school diploma or the equivalent. AND One year of experience that includes clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs. Substitution: Education from an accredited college may substitute for the required experience (3 semester hours or 4 quarter hours equal one month of experience; 150 hours of vocation education equal one month of experience). Special Note: "High school diploma equivalent" means one of the following: 1) a G.E.D.; 2) completion of any basic adult education course equivalent to 480 class hours (16 weeks at 30 course hours per week); 3) acceptance in full standing by an accredited college or university; 4) highest grade of school completed plus an amount of paid or volunteer experience that totals 12 years and includes basic clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs. Some positions in this class may require the incumbent to operate motor vehicles. Such positions require that the applicant possess a regular driver's license and be 18 years of age or older. Some position in this class may require skill in typing. Recruitment and selection may include this requirement. A cover letter is NOT required for this position. Your complete application will be used to determine which applicants will advance to the interview phase of the recruitment and selection process. If available, two (2) of your most recent performance evaluations. Three (3) professional references with current phone numbers, at least one (1) must be from a current supervisor. A copy of academic transcripts (unofficial are okay, please ensure that the institution name/URL is listed on the transcrips) to verify that you meet the minimum qualifications. This position requires the incumbent to submit to a fingerprint based criminal history background check. Due to the sensitive nature of this position, and required access to APSIN, an applicant with criminal convictions will not move forward in the selection process. The successful candidate will be required to read, understand, and agree to via signature, an agreement of confidentiality concerning the work commonly encountered within the Department of Public Safety to qualify for this position. To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment. Applications will be reviewed to determine if minimum qualifications are met. Therefore, all work experiences the applicant is using to meet minimum qualifications for this position must be documented in the application package. Please include the employer's name, your job title, dates of employment, and whether the employment was full or part-time. Applicants who submit packages that do not provide sufficient information to demonstrate minimum qualifications are met may not advance in the selection process. NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting. This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies. The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call View phone number on click.appcast.io or View phone number on click.appcast.io in Juneau or TTY: Alaska Relay 711 or View phone number on click.appcast.io or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'governmentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at View phone number on click.appcast.io (toll free) or View phone number on click.appcast.io if you are located in the Juneau area. Requests for information may also be emailed to View email address on click.appcast.io. For specific information about the position, feel free to contact the hiring manager at: Suzanne Miller, Administrative Assistant 2, Phone: View phone number on click.appcast.io, View email address on click.appcast.io