Intake Coordinator | Full Time | Manito Home Health

Intake Coordinator

Manito Home Health is seeking a full-time Intake Coordinator to serve patients across Spokane and surrounding communities. This role is responsible for managing all aspects of the patient intake process including communicating directly with patients and families, data entry, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, facilitating a daily intake stand up meeting, and managing the insurance verification and authorization processes.

As part of The Pennant Group, Manito offers a stable, supportive, and growth-oriented environment where employees can thrive.

Why Manito Home Health

Manito Team Culture Manito Home Health is known for its exceptional team environment, where employees feel supported, respected, and empowered. We value:

• A high-trust culture where leadership listens and invests in your success
• Strong interdisciplinary collaboration and communication
• A team that genuinely cares for one another and celebrates wins
• An environment that removes barriers and supports excellent care
• Opportunities for professional development within a growing, national organization

Manito is widely recognized as an employer of choice in the Spokane region.

Pennant Group & CAPLICO

Pennant Group Overview Manito Home Health is part of The Pennant Group, a national leader in home health, hospice, and senior living. Pennant is known for strong financial performance, high quality, and a unique culture that sets its agencies apart.

CAPLICO Values Pennant's culture is built on CAPLICO, a leadership philosophy that guides every affiliated agency:

• Customer Second We support employees first so they can deliver exceptional care.
• Accountability We own our actions and outcomes.
• Passion for Learning We embrace curiosity and growth.
• Love One Another We treat each other with compassion and respect.
• Intelligent Risk-Taking We innovate thoughtfully and responsibly.
• Celebration We recognize achievements and find joy in our work.
• Ownership We empower every team member to lead from their role.

CAPLICO is a major reason employees choose Pennant agencies and stay.

Key Responsibilities

• Directs all daily patient referral and intake operations including providing direct oversight of the establishment and implementation of intake policies.
• Ensures compliance with all state, federal, and Joint Commission referral/intake regulatory requirements.
• Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.
• Establishes and maintains positive working relationships with current and potential referral sources.
• Ensures seamless transition of patients to home care by providing direct oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers.
• Ensures maximum third party reimbursement through direct oversight of insurance verification and authorization processes.
• Builds and monitors community and customer perceptions of Manito Home Health and Hospice as a high quality provider of services.
• Maintains comprehensive working knowledge of Hospice Home Health and Hospice contractual relationships and ensures that patients are admitted according to contract provisions.
• Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by Manito Home Health and Hospice.

Schedule

• MondayFriday
• Daytime schedule

Qualifications

Role Requirements (Education, Experience, Knowledge, Skills & Abilities)

• The Intake Coordinator must have healthcare experience in referrals/intake in a home health or hospice environment.
• A nursing background is preferred but not required.
• Demonstrates good communication, negotiation, and public relations skills.
• Demonstrates autonomy, assertiveness, flexibility and cooperation in performing job responsibilities.
• Experience in Home Care Home Base a plus

Compensation & Benefits Manito Benefits Manito offers a competitive and comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) with company match
• Continuing education support
• Opportunities for advancement within Manito and The Pennant Group

Wage: $17-25 per hour DOE *Please note, this position is open to remote work and must be available during pacific time hours.