EMS Coordinator

**Hours of Work :**Day**Days Of Week :**M-F, occassional weekend as needed for EMS related operations**Work Shift :**8X5 Day (United States of America)**Job Description :****Job Purpose*** Emergency Medical Service (EMS) Coordinator and pre-hospital coordinator will act as the liaison to affiliated EMS and pre-hospital agencies servicing the health care system catchment area.* The EMS Coordinator will be responsible for using critical thinking skills, coordinates pre-hospital communications with EMS Providers, and enhances the continuum of care by facilitating the flow of the patient from the pre-hospital setting, through the acute care setting and back to the community.* Works with team members and administration to improve customer satisfaction and maximize results within the emergency department and throughout the hospital.* Demonstrates flexibility and adaptability to work process change, makes decisions and takes appropriate actions to solve problems.* Originates, develops, or implements new methods to accomplish objectives by meeting the needs of our customers.* Support the mission, vision, values and strategic goals of Methodist Health System.**Job Requirements:****Education:*** High School Diploma or GED required.* Bachelor’s preferred.**Licenses and/or Certifications:*** Basic Life Support and Advanced Cardio Life Support certification* NREMT-P or RN preferred* EMT-P or LP required**Work Experience:*** 5 years working knowledge of EMS process and EMT/Paramedic scope of practice.* Required experience in a leadership position within a fire department/EMS agency.* Prior experience in a sales/business development role preferred.**Related Work Experience and Other Skills:****Job Roles:****Clinical:*** Assist Stroke/Cardiac/Trauma Coordinators as needed.* Provide educational assistance to local EMS providers.* Coordinate paramedic CEs quarterly for ED paramedics as needed.* Assist Materials Specialist with medical equipment training.* Hospital representative for EMS school activities, EMS student clinical scheduling and contracts.* Maintains all records of educational activities EMS/Emergency Department Complaints.* Receive and investigate complaints from EMS Providers, MHS Staff regarding EMS concerns, patient's complaints with EMS concerns, and family/visitors’ complaints regarding EMS related issues.* Initiate and complete follow-up interviews as needed. Provide and report all EMS related complaints to ED Administration as needed.* EMS/ED Research + Assist ED and Hospital Administration with EMS and ED related research to improve EMS/ED relationships and hospital through put process. + Research EMS and ED EMS volume stats for monthly, quarterly and yearly reports. + Creates & Maintains EMS Dashboards. + Report on pertinent research to ED Administration.* Chest Pain Committee meetings.* Hospital Community Liaison Meetings + Methodist Health System - Semi-annual EMS Meetings. + Participates and attends North Central Texas - Trauma Regional Advisory Committee (NCT-TRAC) Meetings. + Attend any EMS/Fire Dept. related events or meetings as needed.* Coordinate, plan and host meetings and nursing /EMS conferences + EMS & ED/Hospital Relationships and EMS Patient Experience. + Improve and maintain a good working relationship with EMS Providers through communication, collaboration, and education. + Meet with EMS/Fire Dept. leadership teams and other EMS Liaison quarterly per year as needed. + EMS/Fire Department visits daily. + Follow up with EMS patient’s outcomes for all STEMI, trauma and CPR's, code stroke activations. + Obtain copies of EMS reports.* Maintains EMS lounge and EMS printing equipment such as daily checks, stocking and upkeep of room and equipment & appliances in rooms.* Maintains storage of EMS equipment and facilitates the return of all EMS equipment left at the ED.* Responsible for assisting EMS Services with ongoing quality assurance processes as needed.* Acts as a liaison between the ED staff and EMS for questions and concerns regarding clinical and professional interactions.* Ensures that EMS Services provides the appropriate documentation of each patient brought to the ED.* Work with ED Leadership and Emergency Management Department to assist in developing mock MCI drills and other mock drills.* Will work in the Emergency Department assisting in patient care and within the scope of practice when the ED is experiencing high acuity or volume and/or at the request of the ED Manager.* Will work with Attending ED physicians.* Demonstrates the key elements of service excellence and MHS core values.* Is able to lead challenging conversations and successfully deal with day-to-day interactions with patients, families, visitors and customers in a positive consistent manner i.e., physicians, hospital staff etc.* Maintains a calm empathetic, controlled approach at all times and consistently projects an image of Methodist Health System in a positive manner.* Educational Resource Assist Emergency Department Educator with staff training + Basic Life Support -CPR Instructor AHA - Caruth Initiative Grant Education (EMS Champion). + Performing education on Code STEMI, Code Stroke, MCI, & Trauma drills. + LifeNet Administrator - Operations and Training. + Administrator EMS electronic medical records. + Maintains MCI Disaster Drill closet and equipment. + Will respond to CODE Medical Emergency Response Team (MERT) when available while on duty - Assists the ED Manager with the overseeing of the Code MERT policy and response. - Will develop and maintain dashboards for Code MERT's. - Will collect and oversee the documentation on all Code MERT's. - Will maintain & oversee the ED patient Follow up program. - Will follow current Follow-up SOP.**EMS Liaison:*** Maintain and improve a good working relationship with Air Based, Fire Based, Private, and Hospital Based EMS Providers through communication, education, and public relation events.* Positive impact on patient care process improvement and EMS/Hospital relations.* Research and attend EMS educational informative and marketing initiatives that would improve patient care process and EMS/Hospital relationships.* Matching EMS records with hospital medical records as needed.* Follow up on EMS patients transported to Methodist Southlake Medical Center as needed for process improvement.* Receive and investigate complaints from EMS Providers, MHS Staff, patients, relatives of patients, and visitors on EMS related issues.* Report all complaints to ED/Hospital Administration.* Perform duties within the scope of practice as an Emergency Department Technician as needed.* Performed any other tasks EMS related assigned by Hospital Administration**Physician Development:*** Administrative responsibility of product line marketing to all regional fire departments determined by executive team.* Manage personnel in fire stations that will encourage EMS to bring patients to MHS services by communicating changes, new equipment and technology and other services offered.* Continually plan strategies and quota visits to fire stations per month.* Create reports to monitor EMS utilization trends and communicate that information to executive team.* Tour new fire department command staff around hospital and existing command staff as new facilities/amenities are created.* Serve as liaison between fire stations and MHS departments to help assist with operational concerns and opportunities for improvement: Obtain feedback from fire stations on operational issues; identify needs and opportunities for improvement to hospital departments and administration.* Assure follow-up with communication from the hospital back to the fire department.* To establish and cultivate positive relationships between fire departments and hospital: Build positive hospital-fire department relations through #J-18808-Ljbffr Methodist Health