Bilingual Customer Service Representative - State Farm Team Member

Job Description

Job Description

Bilingual Customer Service Representative - State Farm Team MemberPosition Overview

Misty Virgil State Farm is hiring a bilingual (Spanish/English) Customer Service Representative in Mesa, AZ. This is an in-office, part-time role working 30-35 hours per week. We're looking for someone who enjoys helping people, communicates clearly, and can provide dependable service to customers in both Spanish and English. You'll receive hands-on training and coaching from a local agency team that values consistency, reliability, and professional growth.

No insurance experience is required. We'll help you get licensed: you'll have 90 days to obtain your Property & Casualty (P&C) license, the agency will pay for one exam attempt, and your pay increases once you pass.

Responsibilities

• Assist customers by phone, in person, and through agency communication channels
• Provide customer service in both Spanish and English with clarity, patience, and professionalism
• Help customers with payments, policy questions, account updates, and general service requests
• Follow up with customers to make sure questions and service needs are resolved
• Review customer needs and connect them with the appropriate licensed team member when additional coverage or policy changes are needed
• Document calls, notes, and customer updates accurately in the agency's system
• Build positive relationships with customers through consistent and reliable service
• Complete licensing classes and ongoing product education

Qualifications

• Fluent in Spanish and English (required)
• Friendly, professional, and confident communicating with customers by phone and in person
• Strong customer service and problem-solving skills
• Organized, dependable, and able to manage multiple customer requests
• Willing to obtain the Property & Casualty license within 90 days of hire (agency pays for one exam attempt)
• Coachable, upbeat, and happy working as part of a team
• Experience not necessary — full training provided

Pay

• $18.00 per hour to start
• $19.00 per hour once you pass your P&C licensing exam
• Part-time schedule: 30-35 hours per week

Benefits

• 401(k) with matching contributions
• Reimbursement program for health insurance costs
• Life insurance
• Disability insurance
• Paid time off that covers vacation, sick days, and personal time
• Paid holidays throughout the year
• Paid licensing exam attempt and full training
• Room to grow into larger roles at the agency

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Qualifications to be employees of a State Farm agent are established by each independent contractor agent. By applying/accepting a position with an independent contractor agent, you are not promised, guaranteed, or given a special preference in the selection process to become an independent contractor agent for the State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.