Front of House Manager

Front of House Manager

The Front of House Manager leads our guest-facing team in delivering best-in-class, rockstar-level service and hospitality. This role is responsible for coaching team members, driving guest satisfaction, and ensuring every area of the venue is staffed, running, and delivering an exceptional experience.

Beyond the guest experience, the Front of House Manager owns general operational responsibilities including opening and closing, managing shifts, hiring, scheduling, and supporting team development. The guest experience always comes first.

This role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events, and high-volume seasons.

Responsibilities include:

• Setting the daily standard for service and hospitality across the front of house
• Staying visible on the floor and interacting with guests to assess and elevate their experience
• Upholding operating procedures and guest safety and satisfaction standards
• Ensuring all guest areas are fully staffed and functioning efficiently
• Supervising front of house team members and coaching them in the moment
• Driving team member engagement and creating a team culture rooted in care and accountability
• Supporting hiring, scheduling, onboarding, and ongoing development
• Executing opening and closing procedures and managing assigned shifts
• Using business metrics and guest feedback to drive performance improvements
• Maximizing revenue and profit within your area of responsibility
• Supporting ordering, inventory management, and facilities needs as assigned
• Demonstrating Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring
• Maintaining compliance with all health, safety, and operational standards
• Championing a positive, high-energy work environment that reflects the Topgolf brand

Core competencies for success include:

• Customer Focus: Building strong customer relationships and delivering customer-centric solutions
• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
• Drives Results: Consistently achieving results, even under tough circumstances
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

Qualifications:

• 2+ years of restaurant, hotel, or entertainment venue management experience as an Assistant General Manager or General Manager
• High school diploma or equivalent
• Ability to obtain required licenses and certifications for your location
• Must be 21 years of age or older as required by state or local law

Physical requirements include:

• Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carrying
• Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairs
• Ability to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environment
• Ability to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weather
• Ability to communicate clearly and effectively in a venue environment that may include moderate to high levels of background noise
• Ability to remain in a stationary position for periods of time while performing desk-based tasks, including working at a computer and reviewing documents

Benefits include:

Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that's just for starters for those who qualify. View team member benefits here.