Field Sales Support FSS P-NH

About the job Field Sales Support FSS P-NH


Cedar Valley Exteriors is seeking a detail-driven and highly organized FSS (Sales Team Support Specialist) with direct experience in the roofing and siding insurance restoration industry . This role is vital in supporting our sales team by handling critical tasks related to insurance scope review, supplement preparation , and ensuring our crews have accurate, complete project documentation before build day.

This person will serve as a key liaison between sales reps, estimators, insurance adjusters, and production teams to maximize job profitability and ensure customer satisfaction on every storm restoration project .

Key Responsibilities:

• Review insurance estimates (primarily Xactimate scopes) for residential roofing and siding projects.
• Identify missing or underpaid line items and prepare detailed supplement packages with proper documentation and justifications.
• Communicate directly with insurance adjusters and carrier representatives to negotiate supplements and scope revisions.
• Collaborate with the sales team to confirm approved work scope aligns with signed contracts and customer expectations.
• Assist in creating and maintaining job files, contracts, material orders, and internal project checklists.
• Upload and track documents and communication in project management software (e.g., AccuLynx, JobNimbus).
• Ensure crews have accurate build information and that jobs are scheduled in coordination with material and labor availability.
• Stay current with local building codes, manufacturer requirements, and insurance guidelines to support accurate scope and supplement development.
• Support ongoing internal training and process improvements related to insurance restoration workflows.

Required Qualifications:

• Experience in roofing/siding sales support, insurance supplementing, or storm restoration.
• Working knowledge of Xactimate scopes , roof measurements, and siding system components.
• Familiarity with insurance claims processes in storm restoration (hail, wind, etc.).
• Excellent communication and negotiation skills for dealing with insurance reps and internal teams.
• Highly organized and capable of managing multiple job files and deadlines.
• Experience with roofing CRMs/project management platforms (e.g., AccuLynx, JobNimbus, Roofr, etc.).
• Proficiency in Microsoft Office (Excel, Word) and PDF editing tools.

Preferred Qualifications:

• Prior experience working with roofing contractors, insurance restoration firms, or public adjusters .
• Xactimate proficiency or certification is a strong plus.
• Familiarity with EagleView, Hover, or similar measurement tools.
• Knowledge of common roofing and siding manufacturer specifications (GAF, CertainTeed, LP SmartSide, etc.).
• Bilingual (English/Spanish) is a plus.

What We Offer:

• $50,000 - $80,000+ based on sales teams numbers
• Paid time off and paid holidays
• Opportunity for growth in a family-owned fast-paced, high-volume restoration company
• Supportive family team culture and ongoing training

If you're a detail-oriented professional who understands how insurance restoration really works and you're ready to help drive successful roofing and siding projects from scope to completion, this role is for you.