Director of Rooms

Hotel Rooms Manager

Maintain standards of quality guest service and cleanliness

Achieve budgeted revenues and expenses and maximize profitability related to the rooms departments.

Develop short- and long-term financial and operational plans for the rooms departments that relate to the overall objectives of the hotel.

Participate in the preparation of the annual hotel budget.

Increase level of guest satisfaction by delivery of an exceptional product through employee development.

Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.

Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.

Ability to accurately use various office and accounting software.

Projects and assignments are completed thoroughly, professionally, and with care.

Adjusts to high-pressure conditions and is open to change.

Assumes responsibility for personal growth and development.

Conducts him/herself (acts and dresses) professionally at all times; sets standards for all associates.