Field Service Technician

Archetype Servicesis currently seeking anew Field Service Engineer.The right person willbe an individual with motivation for learningnew technology, have a knack for troubleshooting & programmingdifferent typesof control systems, and alwaysstrivesforhigh levelsofproduct knowledge and customer service.Work as an integral part of a creative, result-oriented, dedicated team that collaborates closely. Our culture thrives on collaboration, inclusiveness,humilityand understanding the value of reputation. Archetype Servicesis responsible forperforming factory-certifiedstart-ups,programming,troubleshootingand ongoing maintenanceof lighting and building automation control systems.Our Field ServiceEngineerswork with contractors, designers, engineers,and end-userstoconfigurecontrol systems to meetcode compliance andspecificizeduniqueexpectationswhilemaintainingconcise communication with all parties. A successful Field ServiceEngineerwill not be afraid to ask the right questions to understand the system design intent and the client’s needs. Archetype Services currently supportsthe following controls manufacturers: LeGrand DLM&WattstopperPlus,SignifyDynalite &Interact Pro Scalable,Pharos, Color Kinetics,Bubblynetand more.Training is provided for each manufacturer and isongoingthroughout the Field Service’s Engineer’stenure. Responsibilities and Duties Provision and troubleshoot control systems serviced byArchetype Servicesand as designedperelectrical plans/energy code Coordinate with on-site contractors and facility managers to ensure proper system installation Integrate control products with 3rd party systems Identifyand mitigate risks and customer impact; manage escalations;anticipateand make tradeoffs; and balance business needs with technicaland projectconstraints Troubleshoot unresponsive devices/systems or work directly with manufacturers on replacement or repair Capture and share best-practice knowledge Over-communicate, be passionate, be flexible, be innovative, be customer focused, and be honest Qualifications and Skills Strong customer service,verbal,and written communication skills Experience with troubleshooting electrical systemsandproficiencywith signal flow, equipment functionality, and programming Experiencein low-voltage system installation and/or setup, including but not limitedtolighting control, technical theater, high-end homeautomation,computer networking experienceisa plus, but not required. Demonstrated ability to troubleshoot complex issues with minimalassistance; solution focused Ability to organize and manage time effectively under strict timelines within a fast-paced environment Comfortableinteractingwithand understandingtheclient’sneeds and managing expectationswith various ranges of customers fromdifferentbackgroundsand understandings. Proficient in computer operation skills including file management, Outlook/Teamsand other interpersonal communications software, web navigation, and Microsoft-based productivity software. Expectation of travelling75%of time once factory certified. Must haveareliable vehiclewithvalid driver's license& insurance #J-18808-Ljbffr Archetype Services