Talent Management Program Manager

Learning And Development Manager

Mission Support: Goodwill Houston (GWH) is transforming lives by connecting people to opportunities that advance the future of work. Through education, training, and employment, we create pathways to success for individuals facing employment barriers. We empower people, strengthen families, and impact communities by addressing both immediate and future workforce needs. With the generous support of our donors and retail customers, we are changing lives through the power of work.

Position Summary

Partners with business leaders and talent management to design, deliver, and manage impactful learning solutions that address organizational needs. Leads instructional design, training delivery, learning technology use, and program analytics to ensure development initiatives align with business strategy and talent priorities. The position leverages data, reporting, and AI-enabled insights to assess effectiveness, identify skill gaps, and drive continuous improvement in learning programs.

Essential Duties and Responsibilities

• Collaborate and conduct needs assessments with diverse subject matter experts.
• Identify appropriate training approaches and design solutions as appropriate.
• Use high-impact methods grounded in adult learning principles.
• Collaborate with business leaders to refine solutions, ensure consistency, and align with the Talent strategy.
• Diagnose root causes by distinguishing among skills, knowledge, motivation, process, and resource issues; design targeted interventions that integrate learning with workflows and process changes.
• Use AI to identify learning trends, skill gaps, learner behavior patterns, and future capability needs.
• Align training approach with course objectives and learner needs.
• Facilitate engaging learning experiences across classroom, virtual, and on-the-job formats; establish credibility with associates and leadership audiences.
• Set inclusive facilitation standards; model advanced facilitation for complex stakeholder groups; and evaluate sessions, iterating based on trends and feedback.
• Lead structured rollouts with sponsorship, communications sequencing, and feedback loops; anticipate resistance and adapt tactics while protecting standards.
• Build facilitator capacity through Train-the-Trainer and SME development.
• Prepare for training programs, including event planning and organization; select and manage resources, including internal employees and external vendors.
• Manage the training budget; communicate program spend and ROI to the Director of Talent Management.
• Align solutions to leadership pathways, succession, and onboarding linkages.
• Implement peer groups, leadership programs, and onboarding; assess readiness and progress to inform Talent Reviews and individual development plans.
• Use the learning management system (LMS) to manage the administration of all training activities and learner data, including transcripts, compliance records, and certification.
• Develop and test innovative learning solutions within the LMS that provide increased customer value and/or efficiency.
• Design, develop, and deliver learning events within the LMS that meet GWH's program expectations.
• Provide administrative and customer service support when needed.
• Define and monitor success metrics and KPIs tied to business outcomes.
• Develop dashboards, scorecards, and executive-ready analytics that provide clear visibility into program outcomes and trends.
• Analyze learning data across multiple platforms (e.g., LMS, HRIS, performance systems) to identify insights, risks, and opportunities.
• Track key learning metrics such as skill acquisition, capability maturity, certification rates, and post-training performance impact.
• Partner with HR Business Partners to ensure alignment with business needs, organizational initiatives, and/or development support.
• Collaborate with the Goodwill peer network to identify best-in-class solutions, leveraging existing solutions and resources when possible.
• Monitor training activities, manage content, and provide recommendations for all training solutions based on business needs.
• Develop solutions for ad hoc projects and initiatives.
• Perform other duties as directed by management to support evolving organizational needs.

Additional Responsibilities

• Demonstrate professionalism, good judgment, and present a friendly, cooperative attitude.
• Ability to multitask, make quick decisions, adapt to change, and collaborate effectively in a fast-paced, team-oriented environment.
• Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
• Must be punctual, maintain a professional appearance, and perform expected duties.
• Maintain a high level of confidentiality.
• Must perform all duties according to GWH safety procedures, maintain good housekeeping standards, and ensure all walkways are clear and free of clutter.
• Adheres to local, state, and federal laws and regulations.

Minimum Qualifications

• A bachelor's degree in business administration, or Human Resources related field preferred; equivalent professional experience may be considered in lieu of a degree.
• A minimum of five (5) years of experience in L&D program design, delivery, and management.
• Demonstrate strong knowledge of AI technologies and their application within talent development, learning analytics and workforce insights to enhance and continuously improve program offerings.
• Proven experience designing, developing, and facilitating training in a business setting.
• Demonstrated project management experience and ability to prioritize activities.
• Ability to assess skills and knowledge and determine what developmental solution is needed.
• Flexibility to deliver training in all formats: classroom, virtual, on-the-job, synchronous, asynchronous, etc.
• The technical aptitude or experience to work with an LMS, online development tools, and key Microsoft Office tools.
• Must be legally authorized to work in the United States without sponsorship for current or future employment. GWH does not offer visa sponsorship for employment purposes.

Key Performance Indicators (KPI)

1. Associate understanding of enterprise priorities and cultural expectations
2. Adoption of transformation initiatives and talent programs
3. Improved engagement, retention, and early-tenure success
4. Employer brand consistency across internal and external channels
5. Leadership confidence in communication during change

Physical Requirements/Work Environment

• Ability to sit, stand, bend, and reach.
• Ability to lift, push, and pull up to 25 lbs.
• Able to spend most working hours at a computer.