Vendor Manager IV

Our Mission

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(*Comscore, Total Visits, March 2025)

Day to Day

The Vendor Manager IV serves as the senior leader for outsourced operations within a defined functional area, with accountability for the overall health, performance, strategic alignment, and long-term evolution of BPO vendor partnerships.

This role owns the business-vendor relationship end to end, ensuring notable ROI, operational excellence, and alignment to Indeed's priorities. As the primary relationship owner and strategic connector between Indeed's global business teams and external vendor partners, the Vendor Manager IV acts as both an account leader and trusted thought partner.

They manage a portfolio of programs and initiatives designed to optimize outsourced solutions, improve partner performance, and deliver measurable business impact at scale

Responsibilities

• Serve as the primary strategic partner for a functional business area, translating business priorities into clear vendor expectations and execution plans.

• Own senior-level vendor relationships, aligning partner leadership to Indeed's strategy, priorities, and long-term business goals.

• Guide through complexity by prioritizing and de-risking multiple cross-functional initiatives, ensuring timely delivery through others and managing executive escalations.

• Set the strategy for outsourced work, including vendor selection, geographic footprint, and commercial model decisions to support growth and scale.

• Drive consistency and alignment across business units supported by BPO partners, increasing value and governance, and enabling shared standards.

• Deliver enterprise-wide strategic programs and operational improvements by defining success measures, using data-driven insights, and anticipating long-term risks and resource constraints.

• Influence across a wide range of audiences, including Director- and VP-level leaders, to secure alignment, overcome resistance, and shape business strategy through vendor insights and performance trends.

Skills/Competencies

• Requires a minimum of 14 years of related experience; or a minimum of 12 years with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience.

• Experience in program management, vendor management, outsourced operations, or operational leadership.

• Demonstrated success owning large-scale BPO or outsourced operations and improving vendor performance, partnership outcomes, and service delivery.

• Excellent executive cross-functional management skills, with the ability to influence and align Director- and VP-level partners across multiple functions.

• Proven financial and commercial acumen, including experience with contract negotiations, pricing strategies, budget oversight, and ROI-driven decision-making.

• Ability to progress through ambiguity, navigate complex organizational dynamics, and drive execution through matrixed teams and cross-functional partners.

Salary Range Transparency

• Tier 1 - United States of America 102,000 - 154,000 USD per year

• Tier 2 - United States of America 114,000 - 170,000 USD per year

• Tier 3 - United States of America 125,000 - 187,000 USD per year

• Tier 5 - United States of America 142,000 - 214,000 USD per year

Salary Range Disclaimer

The salary range for this role reflects the minimum and maximum compensation for the role. Offers are typically made between the range minimum and the range midpoint. Actual compensation will be determined based on job-related skills, experience, and expertise, as evaluated during the interview process. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits. Compensation may also vary based on where a role is performed, as work locations are grouped into geographic pay tiers to reflect cost of labor differences in different geographic markets. Candidates can view geographic pay tiers by location on our career site ( and recruiters can confirm how location is considered for a specific role.

Benefits - Health, Work/Life Harmony, & Wellbeing

We care about what you care about. We have a multitude of benefits to support Indeedians, as well as their pets, kids, and partners including medical, dental, vision, disability and life insurance. Indeedians are able to enroll in our company's 401k plan, as well as an equity-based incentive program. Indeedians will also receive open paid time off, 11 paid holidays a year and up to 26 weeks of paid parental leave. For more information, select your country and learn more about our employee benefits, program, & perks at

Equal Opportunities and Accommodations Statement

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We're proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Indeed provides reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please visit If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview.

For more information about our commitment to equal opportunity/affirmative action, please visit our Careers page (

Indeed's Employee Recruiting Privacy Policy

Inclusion and belonging are fundamental to our hiring practices and company culture, forming an integral part of our vision for a better world of work. At Indeed, we're committed to the wellbeing of our employees and on a mission to make this the best place to work and thrive. We believe that fostering an inclusive environment where every employee feels respected and accepted benefits everyone, fueling innovation and creativity.

We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.

Those with military experience are encouraged to apply. Equivalent expertise demonstrated through a combination of work experience, training, military experience, or education is welcome.

Indeed's Employee Recruiting Privacy Policy

Like other employers Indeed uses our own technologies to help us find and attract top talent from around the world. In addition to our site's user and privacy policy found at we also want to make you aware of our recruitment specific privacy policy found at

Agency Disclaimer

Indeed does not pay placement fees for unsolicited resumes or referrals from non-candidates, including search firms, staffing agencies, professional recruiters, fee-based referral services, and recruiting agencies (each individually, an "Agency"), subject to local laws. An Agency seeking a placement fee must obtain advance written approval from Indeed's internal Talent Acquisition team and execute a fee agreement with Indeed for each job opening before making a referral or submitting a resume for that opening.

AI Notice

Indeed is committed to ensuring fairness and transparency throughout our hiring process. We use artificial intelligence (AI) tools to assist in the screening, assessment, and selection of applicants for this position by analyzing information provided in resumes and applications. Our use of AI does not replace human decision-making.

Unless otherwise notified, Indeed does not use AI constituting an AEDT or an ADMT as those tools are defined in applicable laws.

Reference ID: 47166