Field Service Technician

Associate Service Technician – Nilfisk Cleaning Machines (HPW & Floorcare)

Job Title: Associate Field Service Technician (HPW & Floorcare)
Location: Singapore (Field-based)
Reports to: Service Manager

Role Summary

You will install, commission, diagnose and repair Nilfisk commercial cleaning machines with a focus on Vacuum, High-Pressure Washers, Sweeper & floorcare equipment. The role combines hands-on technical work at customer sites with accurate documentation, proactive customer communication.

Key Responsibilities

• Service & Repair: Perform on-site diagnostics, repairs, and calibrations on Nilfisk floorcare machines
• Preventive Maintenance: Execute scheduled PMs, change wear parts, verify combustion/heating performance, and document findings with photos and checklists.
• Diagnostics & Root Cause: Use electrical schematics, pressure/flow/temperature measurements, and error logs to identify root cause
• Customer Experience: Explain work performed, coach operators on correct use and daily care, and capture feedback; escalate product issues with clear evidence.
• Parts & Inventory: Manage van stock and returns; create accurate parts quotes and ensure timely ordering/consumption booking.
• Documentation: Complete service reports, checklists, photos, serial within 24hrs

Qualifications

· Diploma/Certificate in Electrical/Electronic/Mechanical Engineering or related field (or equivalent experience).

· 2–3 years field service experience with industrial/commercial equipment

· Working knowledge of single/three-phase systems, low-voltage controls, sensors, relays, contactors, burners, pumps, and hydraulics.

· Ability to read electrical/mechanical schematics and interpret error codes.

· Valid Class 3/4 driving license

Skills & Attributes

· Strong troubleshooting mindset and methodical problem-solving.

· Clear, courteous communication with customers and teammates.

· Time management and autonomy; able to prioritize urgent breakdowns.

· Safety-first attitude and attention to detail in documentation.

· Teamwork

· Able to work under short time frame

Physical & Work Conditions

· Work in industrial environments (heat, humidity, wet areas); use required PPE.

· Occasional overtime, weekend, or on-call rotations to support customers.

Tools & Systems

· Nilfisk Service Tool app (firmware/diagnostics).

· Multimeter, manometer/pressure gauges, flow meter, temperature probe/thermocouple…

· Mobile device/laptop for service reports and photo capture.

Key Performance Indicators (KPIs)

· First-Time Fix Rate (FTFR).

· Mean Time To Repair (MTTR).

· Preventive Maintenance completion on-time.

· Customer Satisfaction (CSAT) and feedback quality.

· Quality of documentation and parts accuracy.

Let's create a cleaner future together

Cleaning has emerged as a key contributor to health and safety, sparked by technology and innovation. At Nilfisk we are a driving force in this development. Being part of Nilfisk means thinking outside of the box, bringing your inspiring ideas to life, sharing the results, and learning from your setbacks. We believe that diversity is our greatest strength – as we achieve the best results from a wide variety of views and approaches. At Nilfisk, you have the freedom to be yourself and express your opinions. Nilfisk is firmly committed to growth and sustainability in everything we do. You will be empowered in your role as you collaborate with passionate colleagues on a quest to create a cleaner future.

Are you ready to make a change for a cleaner future?