Registrar Emergency Center Casual

Job Summary Under the direction of the Patient Access Registration Front Line Manager, the Acute Care Hospital Registrar 1 is accountable for ensuring a smooth, timely registration and admission process. Responsibilities include collecting accurate demographic, clinical and insurance data; collecting co‑pay, deductible, residual and prior balances; performing initial financial screening on all self‑pay and out‑of‑network patients and referring them to Financial Advisors as needed while providing optimal customer satisfaction and patient way‑finding support. Schedule & Position Details Casual position with flexible hours scheduled as needed. Must be willing to rotate shifts—days, afternoons and midnights throughout the week. Mandatory orientation is scheduled for the first week from 8:00 a.m. to 4:30 p.m. Casual positions do not offer healthcare benefits. Essential Functions Greet customers promptly with a warm and friendly reception. Direct patients to the appropriate setting, explaining and apologizing for any delays. Maintain professionalism and diplomacy at all times. Register patients for each visit type and admit type and area of service via EPIC (Electronic Medical Record). Accurately and efficiently perform registration and financial functions, including thorough interview techniques and documentation of demographic and financial data. Obtain the appropriate forms and scan them into the medical record as per department protocol. Scrutinize patient insurance(s), identify the correct insurance plan, select appropriately from EPIC, and document correct insurance order. Apply recurring visit processing according to protocol. Verify patient information with third‑party payers. Collect insurance referrals and documents on EPIC. Communicate with patients and physicians/office regarding authorization/referral requirements. Review, obtain and witness hospital consent forms, and Notice of Privacy Practices with patient/family. Screen outpatient visits for medical necessity. Provide cost estimates. Collect and document Advance Directive information, Medicare Questionnaire, issue Medicare Inpatient Letter and Medicare Off‑site Notifications as required by Government mandates. Financial advocacy: screen all self‑pay and out‑of‑network patients using EPIC tools, provide information for follow‑up and referral to the Financial Advisor as appropriate, initiate payment plans, and inform patients/families of applicable funding programs. Issue receipts and complete cash balance sheets in specified areas. Utilize audits and controls to manage cash accurately and safely. Transcribe written physician orders, determine and document ICD‑10 codes. Perform medical necessity checks and issue ABNs as appropriate for Medicare primary outpatients. Affix wristbands to patients, prepare patient charts, manage and prepare miscellaneous reports, schedules, and paperwork. Maintain inventory of supplies. Facilitate scheduling for ancillary testing in identified areas. Mark duplicate medical records for merge: identify potential duplicates and determine true record duplication, contacting patients if necessary. Act as a preceptor to newer staff members. Maintain or exceed departmental productivity standards, collection targets, quality audit scores, and standards for registrations/insurance verifications. Provide excellent service to clinical and downstream departments and physicians; contribute to process improvement activities to support efficient patient and process flow. Perform clerical duties, including typing, filing, mailing, calling patients to form groups or obtain case history, copying, faxing, receiving payments and funding applications. Maintain or exceed Corewell Health Customer Service Standards: Service, Ownership, Attitude, and Respect, providing every customer with a seamless, flawless Corewell Health experience. Remain compliant with regular TB testing and Flu vaccination per Hospital requirements. Qualifications High School Diploma or equivalent. One year of relevant experience in a customer service role or the healthcare industry. Must be 18 years of age, as required to co‑sign legal documents. Proficiency in medical terminology and typing requirements (30 words/min). Preferred Knowledge of Windows, Excel, Word, Outlook, EPIC, Electronic Eligibility System, and third‑party payer websites for verification. Benefits Comprehensive benefits package to meet financial, health, and work/life balance goals. On‑demand pay program powered by Payactiv. Discounts directory with deals on restaurants, phone plans, spas, and more. Optional identity theft protection, home and auto insurance. Traditional and Roth retirement options with service contribution and match savings. Eligibility for benefits is determined by employment type and status. Location SITE – Troy Hospital – 44201 Dequindre Rd – Troy Equal Employment Opportunity Statement Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug‑free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirements if in an on‑site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence to our inclusion resource groups, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. #J-18808-Ljbffr Corewell Health