Workforce Analyst II: Real-Time Call Center Insights
Credit One Bank
Credit One Bank is seeking a Workforce Analyst II – S2 to support the Customer Service leadership by analyzing 3rd party call handling and driving operational effectiveness. You will generate KPI reports, manage real time adherence, rosters, and coordinate with IT and vendors during outages. The role emphasizes identifying trends, recommending solutions to performance gaps, and participating in improvement projects and staffing reviews to sustain service quality. #J-18808-Ljbffr
Vacancy posted 1 day ago
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