ServiceNow - ServiceNow HR Service Delivery (HRSD) Senior - Tech Cons - Open Location

Location: Anywhere in Country The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career. Your Key Responsibilities Interacting with business stakeholders to evaluate business models and processes. Analyzing newly implemented technology solutions to verify they meet business requirements. Collaborating with technical teams to design and deliver system architecture solutions. Skills And Attributes For Success Act as a workstream lead across all aspects of a ServiceNow HRSD project and solution delivery including but not limited to design, configuration/development, testing and deployment phases. Ability to manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources (e.g., consultants, developers, and testers). Provide guidance and industry leading practice expertise for ServiceNow HRSD process implementations, including how specific business objectives can be met through processes and technology transformation. Demonstrated knowledge of ServiceNow’s latest AI-enabled HRSD and employee experience capabilities, including Now Assist for HRSD, EmployeeWorks, and Employee Slate, and how they can improve employee self‑service, HR case resolution, onboarding, and lifecycle event delivery. Experience shaping AI-enabled HRSD use cases that leverage EmployeeWorks as a conversational AI front door and Employee Slate as a personalized employee experience layer to help employees find answers, complete requests, manage tasks, and engage with HR services through natural language. Ability to advise clients on responsible AI adoption in HRSD, including governance, data and knowledge readiness, security/privacy, workflow design, human‑in‑the‑loop controls, adoption strategy, and value measurement. Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps. Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources. Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs. Ability to create high quality deliverables and project artifacts. To qualify for the role, you must have A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline. Typically, no less than 2 - 4 years relevant ServiceNow HRSD project experience. ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD). Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery 3+ years of Big 4 or equivalent consulting experience. Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization. Experience leading teams and supervising others. A driver’s license valid in the U.S. Ability to travel to meet client needs. Ideally, you’ll also have ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA). Performance analytics and reporting experience – certifications are a plus. Employee Center and Workplace Service Delivery experience – certifications are a plus. Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower). What We Look For We seek individuals who are proactive, innovative, and eager to contribute to team success. Top performers are those who demonstrate strong analytical skills, the ability to communicate effectively, and a passion for technology and its impact on business. What We Offer You We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the U.S. is $102,500 to $187,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $122,900 to $213,400. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team‑led and leader‑enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at View email address on click.appcast.io. #J-18808-Ljbffr EY