Customer Service Representative
Glide LTC
We’re looking for a friendly, solutions-oriented Customer Service Representative to support customers via email, chat, and phone. As part of a startup, you’ll help shape our support processes while troubleshooting issues, documenting interactions, and collaborating with internal teams to resolve problems quickly. The ideal candidate has 2+ years of customer service experience, thrives in a fast-paced, dynamic environment, and communicates clearly. What You’ll Do Reply to customer questions by email, chat, and phone. Take ownership of each issue from first message to final solution. Give clear, step-by-step guidance and elevate when needed. Keep accurate notes and tags in our support system. Spot repeat problems and suggest updates to guides and templates. Work with Product, Sales, and Operations when a customer needs something they control. Follow our privacy and security rules. What You’ll Bring At least 2 years in a customer-facing support role. Clear, professional writing and speaking. Patience, empathy, and good judgment. Strong organization and attention to detail. Comfort using online tools and learning new software. Reliable attendance and punctuality. Nice to Have Experience with popular help-desk tools Experience supporting software or a complex product. Location & Schedule Fully Remote Based in the United States Seniority level Entry level Employment type Full-time Industries Technology, Information and Internet Referrals increase your chances of interviewing at Glide LTC by 2x #J-18808-Ljbffr Glide LTC
Vacancy posted 4 days ago
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